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Job summary
A leading recruitment agency in Dubai is seeking a Customer Service Manager to oversee daily operations and lead the customer service team. Responsibilities include ensuring high standards of service, training team members, and improving processes. Candidates should have a bachelor's degree and at least 5 years of experience in customer service, with a minimum of 2 years in leadership roles.
Qualifications
- 5+ years of customer service or operations experience.
- Minimum 2 years of team leadership experience.
- Strong communication skills.
Responsibilities
- Support daily operations and ensure high standards of customer service.
- Lead and guide the customer service team to handle inquiries and complaints.
- Monitor team performance and drive continuous improvement.
Skills
Education
Tools
Support daily operations and ensure high standards of customer service.
Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.
Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.
Monitor team performance, maintain process accuracy, and drive continuous improvement.
Prepare regular reports, handle escalations, and support system and process enhancements.
Train, coach, and develop team members to maintain a motivated and high-performing workforce.
Bachelor’s degree with 5+ years of customer service or operations experience.
Minimum 2 years of team leadership experience.
Strong communication, problem-solving, and organizational skills.
Proficient in MS Office; knowledge of CRM or analytics tools preferred.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.