Jobs in Dubai, United States

Career Area:

Product Support

Job Description:

When you join Caterpillar you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here; we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As a Condition Monitoring Analyst you will support internal Caterpillar teams and dealer partners by diagnosing machine issues, researching technical data, and providing clear, actionable recommendations to help technicians and fleet managers maintain equipment performance and reliability.

• Information gathering: Use Caterpillar's internal databases and systems to research issues and consolidate relevant findings.
• Technical problem‑solving: Investigate machine issues using internal systems and provide recommendations to help fleet managers or technicians resolve problems.
• Documentation & communication: Prepare clear, concise, and structured reports or recommendations.
• Addressing minor coverage issues and resolving minor complaints; ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries; providing health analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of technical data.
• Understanding prime product or component health or status if action is needed and required next steps.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems; ability to apply problem‑solving knowledge appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors and peers.

• Proven experience (10–15 years maximum) in a similar role within industries such as mining or heavy construction.
• Strong mechanical aptitude and research skills are essential.
• Good written communication skills are important.
• Familiarity with dealer operations is a plus.

From day one you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work‑life balance, and the growth opportunities you expect with a Fortune 100 company.

We value authenticity and encourage candidates to submit original personally crafted responses throughout our hiring process. Use of AI‑generated content may disadvantage your application.

June 17 2025 – June 24 2025

Caterpillar is an Equal Opportunity Employer.