IT Applications Manager

Michael Page; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading organisation in Dubai is seeking an experienced Enterprise IT Applications Manager to oversee enterprise applications like Oracle HCM and Salesforce. In this role, you will ensure system reliability, manage vendors, and enhance operational efficiencies. The ideal candidate has over 12 years of experience in enterprise application management, along with strong ITIL and vendor management skills. This position offers an opportunity to influence technology strategy within a company undergoing significant transformation.

Qualifications

• 12+ years of experience managing enterprise applications.
• Proven experience with Salesforce and Oracle HCM.
• Strong background in vendor management and service provider oversight.

Responsibilities

• Lead application lifecycle management under ITIL frameworks.
• Drive continuous improvement initiatives for enterprise applications.
• Collaborate with stakeholders to align technology with business processes.

Skills

Vendor management

Application lifecycle management

ITIL processes

Stakeholder management

Communication skills

Tools

Oracle HCM

Salesforce

Job description

As the Enterprise IT Applications Manager, you will lead the management, optimisation, and governance of the organisation's enterprise applications ecosystem. You'll ensure that systems such as Oracle HCM and the Salesforce suite are secure, stable, and continuously improved to meet business and user needs across all group entities.

Client Details

A leading organisation undergoing enterprise wide tech transformation to strengthen its IT foundations and business systems.

Description

• Define and maintain enterprise application standards ensuring scalability, security, and alignment with business goals.
• Lead application lifecycle management, including incident, problem, and change management under ITIL frameworks.
• Drive continuous improvement initiatives to enhance performance, user experience, and cost efficiency.
• Oversee integrations and ensure seamless interoperability across enterprise systems.
• Manage vendors, MSPs, and service partners, ensuring SLAs and governance processes are met.
• Collaborate with business and IT stakeholders to prioritise enhancements and align technology with process efficiency.
• Ensure all enterprise applications comply with security, audit, and regulatory standards.

Profile

• 12+ years of progressive experience managing enterprise applications within complex environments.
• Proven experience overseeing Salesforce and Oracle HCM environments (exposure to other enterprise apps is a plus).
• Strong background in vendor and service provider management, with accountability for SLAs, budgets, and governance.
• Expertise in ITIL processes (incident, problem, and change management).
• Strong leadership, communication, and stakeholder management skills, with experience engaging across corporate and functional teams.

Job Offer

An opportunity to play a pivotal role in shaping how enterprise applications are governed, supported, and evolved across the Group. You'll drive operational excellence, enhance system reliability, and ensure technology continues to enable strategic business growth.

Skills

• HCM