Health And Safety jobs in Canada

1. Build and nurture relationships with customers through inbound calls and emails, understanding their travel and currency needs, and customizing their experience accordingly.
2. Assist in resolving Travelex-related queries, including providing rates, store details, and additional information on products and services.
3. Receive and address customer complaints, whether directly through phone/email or via branches.
4. Manage customer complaints with transparency and honesty, ensuring they are resolved within the agreed turnaround times.
5. Maintain a register to record all complaints, regardless of their nature.
6. Assess customer satisfaction based on post-complaint survey results and provide feedback to management for service improvement.
7. Ensure implementation of Consumer Protection Regulations issued by the Central Bank of UAE across the UAE Business.
8. Ensure team compliance with company and location policies, including Audit, Risk, Health & Safety, Security, KYC checks, and timely completion of training.
9. Provide retail management with feedback on customer complaints and suggestions for improvement.
10. Adhere to Data Protection and financial regulation standards in every call, while achieving business metrics such as compliance, customer satisfaction, and call handling.
11. Communicate best practices regularly.
12. Complete all Workday activities promptly.
13. Keep team members updated on the latest company policies and procedures.
14. Support compliance checks as required, such as KYC and staff knowledge assessments.
15. Assist with store visits to review visual standards and conduct independent C.A.R.E observations.

The above list is not exhaustive; you may be asked to perform additional tasks as needed to meet organizational objectives.