Customer Service Specialist jobs in United States

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This position is based in Saudi Arabia and will initially be offered on an interim United Arab Emirates employment contract (while being based in Saudi Arabia). Once our Saudi Arabian legal entity becomes operational, the successful candidate will be transitioned to a Saudi Arabian employment contract which will be subject to saudization regulations.

Please note that due to current immigration regulations, there may be restrictions on candidate eligibility.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses using the latest technologies such as Artificial Intelligence, across Sales, Service, Marketing, Commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce has been very proud to have been associated with the Middle East region for the last 15 years.

Salesforce has an established presence in Dubai which acts as the HQ for the region, with an office in Dubai Internet City and Cloud services located in Abu Dhabi, the commitment to our customers has been matched by the investments from the company, which enables a very strong growth trajectory. We will soon be opening an office in Saudi Arabia, where this role will be based.

The position that has become available is for a General Business Account Executive in our Core Business Unit, covering our GB accounts, helping our most strategic customers grow and excel with a Customer Experience that is unmatched in the industry.

This position will act as Account Executive for the set of Public Sector customers or Prospects in Saudi Arabia, working with a virtual team of Cloud Specialists, Solution Experts and Supporting colleagues, helping to set the vision and strategy to grow the revenue associated with the set of accounts on an annual basis.

This is an experienced Account Executive profile and as such a demonstrable track record and proven experience in Financial Services will be the defining factors in the successful candidate’s profile.

In addition, with technology ever changing, the ability to show considerable experience in being a thought leader in the field of Artificial Intelligence would be advantageous, as Salesforce takes first mover advantage in this highly competitive marketplace in the Middle East. This is an exciting time to be part of the Salesforce ecosystem, with its five core values: Trust, Customer Success, Innovation, Equality and Sustainability, Salesforce aims to be a force for good too. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2024 — 16 years in a row.

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As Salesforce continues to accelerate its presence in region, this position will involve managing both existing customers and building new relationships with prospective clients.

This position sits in the Core Sales team at Salesforce therefore, the ideal candidate would have proven credibility at managing virtual teams in support of the Vision and Strategy that they would create for their accounts.

• Increase revenue spend across a set of new and existing customers while building the Salesforce presence in the local market.
• This role would be ideal for someone who has experience in Public Sector, with a proven track record of software sales over the last 7-10 years.
• This role sits in our Commercial Business Sales unit, covering Mid-Market and General Business accounts.
• The role would be known as a Core Role as the selected candidate would own the Vision, Strategy and Stakeholder Management in each account, primarily responsible for Salesforce Core AI products, such as Sales CRM but also working with Sales Account Executives responsible for other Salesforce Cloud Solutions to ultimately drive towards one growth target.
• University Graduate Calibre
• At least 7-10 years of successful, referenceable Sales Experience, preferably in Software Sales
• Knowledge and contacts within the Saudi Arabian market would be a competitive advantage
• Has a local driving licence
• Is fluent in Arabic

This is a mix of a New Business and an Existing Business Role rather than one of solely managing existing accounts. The preferred candidate will have a proven track record in creating sales through excellent business development skills, territory planning, pipeline generation and the closing of significant Cloud software opportunities.

• Drive sales in assigned territory for new market
• Introduce Salesforce offerings to new customers within assigned territory
• Communicate Salesforce value proposition to close sales
• May be responsible for additional responsibilities due to resource constraints

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• Weekly 1:1 coaching with your leadership
• Accelerated leadership development programs
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• Health Benefits
• Financial Benefits and perks
• Time off & leave policies
• Parental benefits
• Perks and discounts

Visit https://salesforcebenefits.com/index.html for the full breakdown!

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