Client Relationship Manager jobs in United States

Dubai

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e‑commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk‑taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We’re a "best of both worlds" kind of company. We’re big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

About the Role:

As a Key Account Manager for Enterprise Accounts, you will be responsible for sourcing and onboarding new national and multinational merchants within the F&B, Beauty, and Leisure categories. This is a highly strategic role focused on acquiring new national and multi‑market merchant partners (60% of time) and nurturing existing high‑value, long‑term relationships (40% of time). You will maintain, optimize, and strategically scale existing high‑value client relationships to meet and grow customer demand both within the market and across our International business, driving significant customer demand locally and internationally. The role requires regular face‑to‑face client visits to build and maintain strong executive‑level relationships.

Key Responsibilities

• Lead the identification and pursuit of new, high‑impact business opportunities through advanced market analysis, strategic cold outreach, and executive‑level engagement to secure major national and multi‑market accounts.
• Expertly guide potential Enterprise merchants through the complex sales cycle, addressing high‑level strategic concerns, negotiating mutually beneficial, high‑value terms and pricing, and closing significant deals while ensuring maximum profitability.
• Collaborate cross‑functionally and internally to ensure the seamless, high‑touch onboarding of new strategic partners and drive substantial revenue growth for the National division by expanding the high‑value merchant base.

Existing Partner Management

• Manage and develop a strategic portfolio of high‑value, high‑potential national and multinational accounts.
• Cultivate and maintain strong, executive‑level relationships with national merchant partners, acting as a trusted strategic advisor and key point of contact to foster long‑term, mutually beneficial partnerships.
• Proactively identify and architect complex upsell opportunities and collaborate strategically with Marketing to help partners maximize their international and local potential.
• Develop and execute sophisticated pricing strategies, considering complex market dynamics and promotional campaigns, to renegotiate and optimize existing contractual agreements through in‑depth pricing analysis and performance monitoring.

Required Qualifications & Skills

• 5+ years of progressive sales experience in a dynamic, Enterprise‑level environment, with a proven track record of proactive business development and strategic account management.
• Fluent in Arabic and English
• Proven experience in acquiring and managing major national and multinational Enterprise accounts.
• Demonstrated ability to manage and close complex negotiations and high‑level contractual agreements with C‑Level executives.
• Experience in strategically managing multiple executive‑level stakeholders and building long‑term, mutually beneficial partnerships.
• Must be able to visit clients regularly face‑to‑face to foster and maintain strong business relationships.
• Self‑motivated, target‑driven, and focused on achieving challenging business objectives.
• Customer‑focused with a strong strategic understanding of the business and value proposition.

Preferred Qualifications

• Experience in F&B, Travel & Tourism sectors at a strategic/Enterprise level.
• Familiarity with CRM software (Salesforce) and sales management tools (Salesloft).
• Proficiency in any additional languages.

Groupon is an AI‑First Company

We’re committed to building smarter, faster, and more innovative ways of working, and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e‑commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.