Wings Butler Supervisor – Luxury Guest Services Lead

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Abu Dhabi seeks a Wings Butler Supervisor to lead the butler team at Emirates Palace. Responsibilities include supervising all aspects of the butler department, ensuring exceptional guest service, and effectively managing team performance. Ideal candidates will have previous luxury hotel experience and demonstrate strong leadership and communication skills. This role offers competitive benefits including learning and wellness programs.

Benefits

Learning & Development programs

MOstay benefits for hotel stays

Health and Wellness programs

Retirement Plans

Qualifications

• Previous experience in a luxury hotel as a supervisor.
• Fluency in English; Russian is preferred.
• Ability to deliver personalized guest services.

Responsibilities

• Supervise and direct all aspects of the butler department.
• Ensure high standards of guest service.
• Develop team members through coaching and training.

Skills

Leadership skills

Customer service

Communication skills

Interpersonal skills

Tools

Hotel Property Management Systems (PMS)

Microsoft Office

Job description

A luxury hotel group in Abu Dhabi seeks a Wings Butler Supervisor to lead the butler team at Emirates Palace. Responsibilities include supervising all aspects of the butler department, ensuring exceptional guest service, and effectively managing team performance. Ideal candidates will have previous luxury hotel experience and demonstrate strong leadership and communication skills. This role offers competitive benefits including learning and wellness programs.