Wellness Manager

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Wellness Manager to oversee spa operations and enhance guest experiences. The ideal candidate will have a strong background in wellness, excellent leadership skills, and a commitment to customer service. This role involves managing a team, curating wellness programs, and ensuring high standards of hygiene and guest satisfaction. Competitive compensation is offered.

Qualifications

• 2 years experience in spa guest services or related professional area.
• Strong background in wellness or hospitality.

Responsibilities

• Oversee daily operations of the spa fitness and wellness programs.
• Manage a team of spa professionals.
• Ensure cleanliness of the spa and high standards of service.

Skills

Leadership skills

Customer service

Wellness program management

Financial management

Education

High school diploma or GED

Job description

JOB SUMMARY

This role is responsible for overseeing daily operations of the spa fitness and wellness programs ensuring a holistic and exceptional guest experience. The Wellness Manager will curate programs that align with the brand’s philosophy, manage a team of professionals and maintain high standards of service hygiene and guest satisfaction. Ideal candidates will have a strong background in wellness or hospitality, excellent leadership skills and a keen understanding of current wellness trends.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the spa guest services or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of the department’s operations on the overall property financial goals and objectives, and manages to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback utilizing an open‑door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an ongoing employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises ongoing training initiatives and conducts training when appropriate.
• Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Assists the Spa Director in managing the day‑to‑day operations of the spa as necessary.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or any other basis protected by applicable law.

Required Experience: Manager