Welcome Desk Agent (German, Spanish, French, Russian speaker)

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Welcome Desk Agents to enhance guest experiences at their Dubai location. This role is pivotal in ensuring smooth check-ins and check-outs while creating memorable moments for guests. Agents will be empowered to take initiative, providing a range of services and support throughout guests' stays. The ideal candidates will possess strong communication skills and a commitment to maintaining high standards of service. Join a diverse team dedicated to excellence in hospitality and help shape unforgettable experiences for visitors.

Qualifications

• Essential qualities include creating a safe workplace and following company policies.
• Ability to maintain confidentiality and uphold quality standards.

Responsibilities

• Deliver a memorable experience for guests at the Welcome Desk.
• Process operational needs and address guest requests efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to create an experience that is memorable and unique. Our Welcome Desk Agents take the initiative to deliver a wide range of services that guide guests throughout their stay. They are empowered to move freely within their space and perform necessary tasks. Whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights, Welcome Desk Agents make transactions feel like part of the overall experience.

Regardless of the position, certain qualities are essential for success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional appearance and communication. Welcome Desk Agents will be on their feet and moving around (standing, sitting, or walking for extended periods) and adopting a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance). Excelling in these duties (and other reasonable tasks) is critical to delivering excellent service to our guests and supporting our business every day.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued. Our greatest strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories by applicable law.

Required Experience

Unclear seniority