Waitress In Room Dining

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A major hospitality company in Dubai is seeking a Room Service Attendant to take and deliver food and beverage orders, handle guest complaints, and maintain cleanliness in the dining area. The ideal candidate has prior food service experience and strong customer service skills. This is a full-time role with a requirement for flexibility in scheduling, particularly for nights and weekends.

Qualifications

• Prior experience in food service, preferably room service.
• Professional appearance and demeanor.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Take food and beverage orders from guests via phone or in person.
• Deliver food and beverages to guest rooms promptly.
• Handle guest complaints or special requests professionally.
• Ensure proper setup of trays and room service equipment.
• Maintain cleanliness in the room service area.

Skills

Strong customer service skills

Communication skills

Ability to work under pressure

Strong organizational abilities

Time-management abilities

Job description

• Take food and beverage orders from guests via phone or in person.
• Deliver food and beverages to guest rooms promptly ensuring accuracy and presentation.
• Set up and clear dining areas in guest rooms ensuring cleanliness.
• Handle guest complaints or special requests professionally.
• Maintain knowledge of the menu including specials and dietary needs.
• Process guest payments and handle transactions (cash/credit card).
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Ensure proper setup of trays carts and room service equipment.
• Restock and replenish room service items as needed.
• Maintain cleanliness and organization in the room service area.
• Assist with preparing condiments utensils and beverages for service.
• Ensure guests are satisfied and encourage feedback.
• Uphold hotel safety hygiene and food safety standards.

Qualifications

• Prior experience in food service (room service experience preferred).
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Professional appearance and demeanor.
• Strong organizational and time-management abilities.
• Flexibility to work nights weekends and holidays.

Remote Work

No

Employment Type

Full-time