Waiter/Waitress - Raffles Club Lounge

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotelier in the region is seeking a dedicated team member to provide personalized assistance to Raffles Club guests. Responsibilities include organizing food and beverage presentations, maintaining lounge cleanliness, and fostering guest relationships. The ideal candidate will have a hospitality degree and a minimum of two years of experience in a similar role. Join us to experience growth and excellence in a prestigious environment.

Qualifications

• Strong communication skills in English.
• Experience in engaging with guests.
• Teamwork abilities with co-workers and managers.
• Calm and courteous demeanor with guests.
• Proficient in promoting positive guest relations.
• Ability to handle difficult situations effectively.
• Experience in diverse cultural settings.

Responsibilities

• Provide personalized assistance to guests in the Raffles Club.
• Organize food and beverage presentations.
• Maintain cleanliness of the lounge.
• Foster relationships with culinary departments.
• Ensure proactive and personalized guest service.

Skills

Good English language verbal and written communication skills

Good level of engagement with guests

Ability to work cohesively with co‑workers and managers

Attention to guest needs

Positive relations with hotel guests

Good judgment with difficult guests

Ability to work in a multi‑cultural environment

Education

Degree from School for Tourism & Hotel Management

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man‑made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state‑of‑the‑art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces. More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

• Providing personalized assistance to Raffles Club guests including but not limited to the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canapés).
• Controlling inventory needed for Raffles Club pantry.
• Identifying guest preference and acting on them to ensure a service experience is created and communicated to team.
• The polishing of silver and glassware.
• Effective organization of Raffles Club pantry to ensure efficiency and cleanliness.
• Create strong relationships with departments that support Raffles Club, primarily the culinary department.
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.
• Consistently offer professional, friendly and engaging service.
• Have full knowledge of beverage lists and promotions as well as all menu items, garnishes, contents and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Provide long staying guests / special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team.
• Attends daily briefing and notes all information about the guests and functions in the hotel.
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP).
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Takes initiative and provides all guests with pro‑active and personalized service.

Occupational Health and Safety Responsibilities

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

Personal Attributes

• Good English language verbal and written communication skills.
• Good level of engagement with guests.
• Ability to work cohesively with co‑workers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel guests and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi‑cultural environment.

Qualifications

• Degree from School for Tourism & Hotel Management.

Experience

• Minimum two year’s experience as a waiter/waitress.