VP Area Manager- Liabilities - RM Coverage - Dubai

First Abu Dhabi Bank; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading financial institution in Dubai is looking for a seasoned professional to lead a team within its Business Banking division. You will be responsible for achieving sales targets, ensuring compliance with KYC policies, and fostering a customer-focused environment. The ideal candidate should have 10 to 12 years of experience in banking or a financial industry supervisory role. This position requires strong leadership and the ability to motivate and develop staff within a results-oriented framework.

Qualifications

• Minimum of 10 to 12 years of experience in Banking or Financial Industry at supervisory level.

Responsibilities

• Lead the assigned team to meet objectives and KPIs.
• Ensure compliance with KYC policies.
• Maximize cross-sell opportunities.
• Conduct appraisals and support team development.

Skills

Leadership

Sales Management

Customer Service

KYC Compliance

Training and Development

Team Management

Education

University Degree / MBA / PGDM / Sales diploma or certification

Job description

Job Purpose:

• Lead the assigned team effectively to meet team objectives/KPIs
• To ensure recruitment training motivation and retention of assigned staff
• To track daily sales activity to ensure superior client on boarding experience
• Ensure strict adherence to all KYC Compliance policies and other processes as stipulated

Key Accountabilities:

• Balance sheet Growth and Revenue Targets
• People Management
• Complaint to regulatory and FAB Risk policies

Job Context:

Financial:

Leading sales force for Business Banking Liabilities and Assets (Unsecured & Secured) products targeted to SME segment. Accomplish set sales and revenue objectives for all Products as per set thebusiness plan.

• Manage the assigned team to achieve monthly& annual set objectives
• To maximize cross sell opportunities to ensure higher productivities
• Maintain Sales Performance MIS on sales performance for review by Area Manager

Customers:

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by BBG Sales department sales personnel by delivering quality client onboarding experience.

• Ensure team alignment in order to achieve superior client on boarding experience
• Understand and resolve customer redressals and take appropriate action if required

Learning & Growth:

Implement People Development and Learning & Development agenda of the department in close coordination with FAB Academy to build a great team and create a winning culture. Lead by example and build strong relationships with all stakeholders. Take accountability for own development and support Learning & growth of all team members by rolling out specific trainings and skill enhancement programs.

• To ensure recruitment training performance motivation and retention of all assigned sales personnel
• Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings
• To build and maintain effective business relationship with all internal departments
• Coordinate with other departments to ensure processing of applications within prescribed TATs
• Conduct fair and transparent appraisals to coach counsel motivate sales personnel and manage their career aspirations effectively

Internal Processes:

Ensure implementation of prescribed Sales & Compliance processes as per Banks policies. Implement governance & controls to proactively identify manage and minimize/mitigate potential losses to the franchise

• Implement Risk Control Assessment RCA process across all areas of BBG
• Department Selling Client Onboarding Recruitment Training Performance Management Human Resources Fraud Control Operations Client Application & KYC Documentation etc
• Implementation of all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Monitor the NPL rate regularly and take remedial action as appropriate whenever required

Frameworks Boundaries & DecisionMaking Authority:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

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Qualifications:

Education required:

University Degree / MBA / PGDM / Sales diploma or certification preferable.

Experience:

10 to 12 years of experience in Banking or in a Financial Industry at supervisory position.

Remote Work:

No

Employment Type:

Fulltime