Visitor Services - Administrative Officer / / Natural History Museum Abu Dhabi

BLR WORLD; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading talent consultancy in Abu Dhabi is looking for an Administrative Officer to support backend operations. Responsibilities include preparing staffing rosters, maintaining attendance records, and ensuring operational compliance. The ideal candidate will have strong organizational skills and a high school diploma, with a degree in a relevant field preferred. Experience in cultural institutions is desirable. This role offers a dynamic environment and the opportunity to work with front-line teams.

Qualifications

• High school diploma required; degree in a related field preferred.
• Strong organizational and coordination skills needed.
• Experience in cultural institutions or attractions is an advantage.

Responsibilities

• Prepare weekly staffing rosters and communicate to staff.
• Maintain attendance and training compliance records.
• Coordinate with management on administrative matters.
• Produce a Monthly Operational Report.

Skills

Organizational skills

Operational coordination skills

Documentation skills

Education

High school diploma

Degree in Management or related field

Tools

MS Office (Excel, Word, PowerPoint)

Workforce scheduling software

Job description

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

About the Role

The Administrative Officer supports backend operations, ensuring smooth scheduling, reporting, and coordination. Administrative coverage during all operating hours for support of frontline teams.

Responsibilities

• Prepare weekly staffing rosters and ensure timely communication to staff certified by project manager.
• Maintain records of attendance, incidents, and training compliance.
• Coordinate with NHMAD/DCT management on administrative matters.
• Produce and submit a Monthly Operational Report (covering attendance, incidents, and training compliance).
• Conduct monthly documentation compliance checks (incident logs, SOP updates, forms).
• Provide quarterly updates to training records and maintain the HR compliance matrix.
• Process & Compliance Oversight: Support adherence to operational SOPs and assist in updates and version control.
• Track corrective actions from audits, incidents, or compliance checks and follow up with relevant teams.
• Provide operational input to management on workforce planning, resource allocation, and administrative improvements.
• Serve as the central point of contact for NHMAD/DCT management on administrative and operational matters.
• Facilitate smooth communication between administrative, HR, and frontline teams.
• Support incident documentation and follow-up processes in collaboration with Duty Managers.
• Identify areas for operational efficiency and recommend process enhancements.
• Provide administrative assistance for special events, exhibitions, or VIP visits, ensuring smooth operations and staff readiness.
• Support team training logistics and maintain readiness for internal/external audits.
• Ensure 95%+ on-time submission of rosters, reports, and documentation.
• Monthly compliance checks completed and documented.
• Quarterly audits with tracked corrective actions completed on time.
• Assist the team with any additional administrative requests or requirements received from DCT or NHMAD management/staff.
• Support Duty Manager, Training Manager, and Visitor Experience & Operations Lead with any additional requests or operational support as needed.
• Maintain a detailed and up-to-date inventory of staff uniforms, including issuance, replacement, and replenishment tracking, and coordinate timely requests for new stock as required.

Education & Qualifications

• High school diploma required; degree in Tourism, History, Museum Studies, Hospitality, or Business/Operations Management preferred.
• Strong organizational, documentation, and operational coordination skills.
• Experience in museums, cultural institutions, or tourist attractions is highly desirable.
• Additional language skills are an advantage.
• Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with workforce scheduling software is preferred.