Visitor Services Administrative Officer Natural History Museum Abu Dhabi

BLR WORLD; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading talent consultancy based in Abu Dhabi is seeking an Administrative Officer to support backend operations. Responsibilities include maintaining staffing rosters, ensuring compliance with operational SOPs, and facilitating communication among teams. Ideal candidates should possess strong organisational skills and a high school diploma, with a preference for those having a degree in relevant fields. Experience in cultural institutions is a plus, and proficiency in MS Office is required.

Qualifications

• Strong organisational and documentation skills are essential.
• Experience in museums, cultural institutions, or tourist attractions is desirable.
• Additional language skills are an advantage.

Responsibilities

• Prepare weekly staffing rosters and ensure timely communication.
• Maintain attendance and training compliance records.
• Support incident documentation and follow-up processes.

Skills

Organisational skills

Documentation skills

Operational coordination

Proficiency in MS Office

Language skills

Education

High school diploma

Degree in Tourism, Hospitality, or Business Management

Tools

Workforce scheduling software

Job description

About BLR

BLR WORLD is an award‑winning talent consultancy for the culture, entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training and Operations. We find brilliant people who create high‑performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result: one‑of‑a‑kind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the Role

The Administrative Officer supports backend operations ensuring smooth scheduling, reporting and coordination. Administrative coverage during all operating hours supports frontline teams.

Responsibilities

• Prepare weekly staffing rosters and ensure timely communication to staff certified by the project manager.
• Maintain records of attendance incidents and training compliance.
• Coordinate with NHMAD/DCT management on administrative matters.
• Produce and submit a monthly consolidated operational report covering attendance incidents and training compliance.
• Conduct monthly documentation compliance checks (incident logs, SOP updates, forms).
• Provide quarterly updates to training records and maintain the HR compliance matrix.

Process & Compliance Oversight

• Support adherence to operational SOPs and assist in updates and version control.
• Track corrective actions from audits, incidents or compliance checks and follow up with relevant teams.
• Provide operational input to management on workforce planning, resource allocation and administrative improvements.
• Serve as the central point of contact for NHMAD/DCT management on administrative and operational matters.
• Facilitate smooth communication between administrative HR and frontline teams.
• Support incident documentation and follow‑up processes in collaboration with Duty Managers.
• Identify areas for operational efficiency and recommend process enhancements.
• Provide administrative assistance for special events, exhibitions or VIP visits, ensuring smooth operations and staff readiness.
• Support team training logistics and maintain readiness for internal/external audits, achieving 95% on‑time submission of rosters, reports and documentation.
• Complete monthly compliance checks and document them.
• Conduct quarterly audits with tracked corrective actions completed on time.
• Assist the team with any additional administrative requests or requirements received from DCT or NHMAD management/staff.
• Support Duty Manager, Training Manager and Visitor Experience & Operations Lead with any additional requests or operational support as needed.
• Maintain a detailed and up‑to‑date inventory of staff uniforms, including issuance, replacement and replenishment tracking, and coordinate timely requests for new stock as required.

Education & Qualifications

• High school diploma required; degree in Tourism, History, Museum Studies, Hospitality or Business/Operations Management preferred.
• Strong organisational, documentation and operational coordination skills.
• Experience in museums, cultural institutions or tourist attractions is highly desirable.
• Additional language skills are an advantage.
• Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with workforce scheduling software is preferred.