Visa Center Customer Experience Officer

A Leading Consulting Company In UAE; United Arab Emirates; On-site; AED 10,000 - 12,000; Full time

Job summary

A prominent consulting firm in the UAE seeks a Customer Service Officer to deliver exceptional customer service at service centers. The role involves handling customer applications, ensuring compliance with operational standards, and managing queues in busy times. Ideal candidates will have a high school diploma, relevant experience, and strong customer service skills. Fluency in English is required, along with a basic understanding of UAE visa processes. The position promises a dynamic work environment with opportunities for professional growth.

Qualifications

• 1–2 years experience in customer service, visa centers, or similar service industry roles.

Responsibilities

• Receive, verify, and process customer applications.
• Guide customers on required documents and process steps.
• Manage queue handling and token issuance.
• Perform accurate data entry with zero-error standards.
• Assist with biometric enrollment as required.
• Support applicants with form filling and submissions.
• Ensure compliance with data protection standards.

Skills

Strong customer service and communication skills

Ability to handle high applicant volume professionally

Attention to detail and accuracy in data entry

Basic proficiency in MS Office and typing

Understanding of UAE visa/passport procedures

Ability to work in multicultural and high-pressure environments

Education

High School Diploma

Graduate Degree

Job description

A prominent consulting firm in the UAE seeks a Customer Service Officer to deliver exceptional customer service at service centers. The role involves handling customer applications, ensuring compliance with operational standards, and managing queues in busy times. Ideal candidates will have a high school diploma, relevant experience, and strong customer service skills. Fluency in English is required, along with a basic understanding of UAE visa processes. The position promises a dynamic work environment with opportunities for professional growth.