VIP Guest Experience Manager

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is seeking a Guest Relations Manager to oversee VIP guest experiences at Jumeirah Marsa Al Arab Residences. The successful candidate will be responsible for ensuring exceptional service for VIP arrivals and departures, coordinating with various departments, and monitoring the quality of guest accommodations. An attractive tax-free salary in Dirhams, coupled with generous employee benefits such as health care and travel incentives, makes this opportunity ideal for high performers in the hospitality industry.

Benefits

Attractive tax-free salary

Generous food and beverage benefits

Reduced hotel rates across properties

Excellent leave and health care package

Life insurance and relocation flights

Qualifications

• Experience in managing VIP guest experiences.
• Ability to coordinate with multiple departments.
• Skills in handling high-pressure situations.

Responsibilities

• Present updates on VIP arrivals and departures.
• Conduct pre-arrival checks for VIP guests.
• Monitor VIP facilities for guest readiness.
• Manage overall guest experiences for VIPs.
• Ensure VIP guests receive courtesy visits before departure.
• Update guest reservations and meet loyalty program members.

Skills

Due Diligence

Problem Solving

Time Management

Leadership

Creative Idea Implementation

Job description

A luxury hospitality brand in the United Arab Emirates is seeking a Guest Relations Manager to oversee VIP guest experiences at Jumeirah Marsa Al Arab Residences. The successful candidate will be responsible for ensuring exceptional service for VIP arrivals and departures, coordinating with various departments, and monitoring the quality of guest accommodations. An attractive tax-free salary in Dirhams, coupled with generous employee benefits such as health care and travel incentives, makes this opportunity ideal for high performers in the hospitality industry.