VIP & Guest Experience Manager

RIXOS; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking an experienced Guest Relations Manager to lead the guest relations team. The ideal candidate will manage VIP services, handle guest feedback, and ensure satisfaction at all touchpoints. Responsibilities include addressing guest concerns, supervising team members, and ensuring compliance with hotel standards. Candidates should have a degree in Hospitality Management and a minimum of 3 years in guest relations. Competitive salary and career advancement opportunities are offered.

Benefits

Competitive salary

Training and development opportunities

Comprehensive health insurance

Employee recognition programs

Wellness programs

Transportation services

Qualifications

• Minimum 3 years in guest relations or front office management.
• Fluency in Russian and German is required.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.

Skills

Interpersonal skills

Communication skills

VIP service management

Problem-solving ability

Proficiency in hospitality software

Education

Degree in Hospitality Management or related field

Job description

A leading luxury hotel chain in Abu Dhabi is seeking an experienced Guest Relations Manager to lead the guest relations team. The ideal candidate will manage VIP services, handle guest feedback, and ensure satisfaction at all touchpoints. Responsibilities include addressing guest concerns, supervising team members, and ensuring compliance with hotel standards. Candidates should have a degree in Hospitality Management and a minimum of 3 years in guest relations. Competitive salary and career advancement opportunities are offered.