VIP Aviation Customer Care Agent

Al-Futtaim; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading aviation company in Dubai is seeking a Customer Service Agent to ensure VIP hospitality for passengers at its FBO facility. You will be responsible for coordinating aircraft and crew requirements, managing schedules, and ensuring service excellence. Ideal candidates will have at least one year of experience in a similar role and a valid UAE driver’s license. The role requires strong communication skills and attention to detail to provide a seamless experience for esteemed guests.

Qualifications

• At least one year of relevant experience as a customer service agent in an FBO or similar role.
• Valid unrestricted UAE driver’s license is essential.
• VVIP customer service experience required.

Responsibilities

• Facilitate the arrival and departure of aircraft, passengers, and crew.
• Coordinate and obtain necessary aircraft permissions.
• Produce weekly and monthly aircraft movement reports.

Skills

Detail oriented

Advanced interpersonal skills

Strong communication and coordination

Education

High School Certificate

Tools

FBO One

Job description

A leading aviation company in Dubai is seeking a Customer Service Agent to ensure VIP hospitality for passengers at its FBO facility. You will be responsible for coordinating aircraft and crew requirements, managing schedules, and ensuring service excellence. Ideal candidates will have at least one year of experience in a similar role and a valid UAE driver’s license. The role requires strong communication skills and attention to detail to provide a seamless experience for esteemed guests.