Job Purpose
To lead the integration, management, and continuous improvement of P&C technology systems and to drive digital innovation across all P&C processes. This role ensures that P&C technology platforms are efficient, user-friendly, data-driven, and aligned with organizational needs.
Roles and Responsibilities
P&C Technology Leadership & Digital Transformation
- Lead the strategy, integration, and management of all core P&C systems
- Oversee vendor selection, contracts, and relationships for technology platforms.
- Drive digital innovation across the P&C lifecycle by identifying opportunities to simplify, digitize, and/or automate processes, as well as by enhancing employee and manager self-service platforms.
- Work closely with the Group Digital Futures team to define digital products needed by the P&C team (e.g., dashboards, AI chatbots, other AI-driven solutions)
- Ensure digital transformation initiatives are measured against KPIs (e.g., adoption rates, process efficiency gains, employee satisfaction).
- Stay ahead of emerging HR technology trends and recommend tools to enhance employee experience and broader P&C processes.
Cross-Functional Partnership
- Partner with Talent Analytics to ensure P&C systems provide clean, consistent, and actionable data.
- Collaborate with Technology and Digital functions to align P&C technology with enterprise-wide digital architecture, cybersecurity, and data governance, as well as leveraging existing and future digital solutions.
- In close collaboration with Group Technology, ensure P&C systems and technology tools are reliable, secure, and optimized to support business requirements and employee needs.
- Act as the bridge between P&C and technology teams, ensuring business needs are translated into system capabilities.
- Champion the adoption of digital tools and platforms across P&C (and the broader business as relevant) and build digital capability within P&C through relevant training.
Experience
- 10+ years of technology/systems management experience, including at least 5 years in HR systems management or digital transformation roles.
- Proven track record of implementing and managing enterprise HRIS and related platforms (Workday, SAP SuccessFactors, Oracle Fusion, or similar).
- Experience driving HR process digitization.
- Strong exposure to cross-functional collaboration with IT/Digital functions.
- Prior experience in private sector, large-scale organizations or fast-growth environments preferred.
Technical & Interpersonal Skills
- Deep expertise in HR technology platforms and systems integration.
- Strong understanding of HR processes and how digital solutions enable efficiency and employee experience.
- Collaborative style with ability to work across multiple teams and functions.
- Data-driven mindset with ability to link systems performance to business outcomes.
- Strong communication and stakeholder engagement skills.
Qualifications
- Bachelor’s degree in information systems or related field (required).
- Master’s degree (MSc in HR Technology, Information Systems or equivalent) preferred.
- Professional certifications in HR technology desirable (e.g., SAP SuccessFactors, Workday, Oracle).