UX Designer - Travel Industry CRM

Belmont Lavan Ltd; United Arab Emirates; Remote; AED 60,000 - 90,000; Full time

Job summary

A leading tech company in the United Arab Emirates is seeking an experienced UX Designer to lead the user experience design for a new CRM system, initially targeted at the travel industry. This role involves conducting user research, developing UX architecture, and creating wireframes for a scalable platform. Ideal candidates will have 4+ years of UX experience, strong CRM knowledge, and the ability to work collaboratively with product managers, developers, and stakeholders to deliver an intuitive user experience.

Benefits

Competitive salary

Remote work flexibility

Opportunity to design a flagship CRM product

Qualifications

• 4+ years' experience as a UX Designer.
• Strong knowledge of CRM systems, including workflow logic and lead management.
• Experience in designing SaaS or enterprise applications.
• Proven experience in UX research, wireframing, and prototyping.
• Experience in the travel industry is advantageous.

Responsibilities

• Conduct user research within the travel industry.
• Develop UX architecture and system flows for the CRM.
• Create wireframes and high-fidelity interactive mock-ups.
• Collaborate with developers to translate UX designs into functional components.
• Conduct usability testing and iterate based on feedback.

Skills

User experience design

Collaboration with cross-functional teams

Visual design software (Figma, Sketch, Adobe XD)

UX research

Analytical thinking

Tools

Figma

Sketch

Adobe XD

Job description

About the Role

We are seeking an experienced UX Designer to lead the user experience design for a new CRM system initially targeted at the travel industry and later scalable to additional sectors. This is a highly strategic and hands‑on role where you will shape the entire UX architecture, user flows, wireframes, and interface logic for a new platform that will be used by travel agencies, tour operators, travel advisors, and eventually businesses across multiple industries. The ideal candidate will have strong UX expertise, a deep understanding of CRM systems, and industry experience in the travel sector. You will work closely with product managers, developers, and business stakeholders to design a CRM that is intuitive, efficient, and aligned with the specific workflows of travel professionals.

What We Offer

• Competitive salary
• Remote work flexibility
• Opportunity to design a flagship CRM product from the ground up
• Chance to shape a system that will expand across multiple industries
• Collaboration with innovative teams in technology, UX, and product development
• Long‑term involvement in product evolution

Key Responsibilities

• UX Strategy & Research: Conduct user research within the travel industry (agents, operators, travel consultants). Gather requirements and translate them into UX strategies tailored to industry workflows.
• Analyse existing travel CRMs and identify gaps, pain points, and areas for innovation.
• Create user personas, client journeys, and workflow maps.
• UX Design & Prototyping: Develop UX architecture, system flows, and information hierarchy for the CRM.
• Create wireframes, low‑fidelity prototypes, and high‑fidelity interactive mock‑ups.
• Design intuitive dashboards, booking workflows, lead management interfaces, and automation screens.
• Ensure the platform is scalable for future expansion into non‑travel industries.
• Collaboration & Delivery: Work closely with developers to translate UX designs into functional product components.
• Collaborate with UI designers, product owners, and business leaders.
• Provide clear UX documentation, guidelines, and interaction specifications.
• Participate in sprints, design reviews, and feedback cycles.
• Usability Testing & Iteration: Conduct testing sessions with travel professionals. Use feedback to refine and optimise user flows, continuously improve usability, accessibility, and user satisfaction.

Skills & Experience Required

• Essential Minimum: 4+ years’ experience as a UX Designer.
• Strong knowledge of CRM systems, including workflow logic, lead management, reporting, pipelines, and automation features.
• Experience designing SaaS or enterprise applications.
• Proven experience in UX research, wireframing, and prototyping (Figma, Sketch, Adobe XD, etc.). Ability to design complex user journeys and data‑heavy interfaces.
• Strong communication skills and ability to work with cross‑functional teams.
• Highly Advantageous: Experience in the travel industry (travel tech, booking systems, GDS tools, tour operator systems, travel agency operations).
• Understanding of travel sector workflows: Trip planning, Booking management, Supplier interaction, Enquiry‑to‑booking lifecycle, Itinerary building.
• Familiarity with travel CRM tools (e.g., TravelJoy, Travefy, Salesforce Travel extensions, etc.).

Personal Qualities

• Strategic thinker with strong attention to detail.
• Empathetic towards user needs.
• Creative problem‑solver.
• Able to work independently and take ownership.
• Strong analytical and conceptual abilities.
• Passionate about creating world‑class UX.