Unit Coordinator - Variable Channels

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 60,000 - 75,000; Full time

Job summary

A leading financial institution in the UAE seeks a Unit Coordinator to enhance support functions for frontline staff by ensuring timely and error-free processing of asset finance. The successful candidate will be responsible for maintaining compliance with policies, meeting KPI goals, and improving process efficiency. Ideal applicants should have knowledge of retail banking products and services, strong communication skills, and a good understanding of UAE banking practices. This role offers opportunities for self-development and training.

Responsibilities

• Enhance support function to frontline staff by processing asset finance promptly.
• Meet KPI on asset file processing for CRM approvals and disbursements.
• Ensure all applications are error-free and compliant with policy.
• Communicate violations of policy with frontline staff and resolve discrepancies.
• Re-submit rejected cases ensuring all reasons are covered.
• Maintain defined MIS as per business requirements.
• Identify and close process gaps to improve efficiency.

Skills

Broad knowledge of Retail Banking products & services

Business Communication Skills

MS Office

Good Knowledge of UAE banking practices, regulations & risks

Computer skills

Typing Skills

Management Information skill

Mature handling of stakeholder and internal customer relationships

Job description

Role : Unit Coordinator

Role Purpose:

To Enhance support function to frontline Staff’s by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.

Key Accountabilities of the role

• To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements
• To ensure all the applications are entered into the system are error free and as per policy.
• To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence and banks Dos & Don’ts polices.
• To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
• To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements.
• Adhoc requests as per business requirement.
• Identify and close process gaps to improve efficiency to ensure seamless customer experience.
• Adhere to ADIB policy/procedure.
• To attend assigned training for self-development.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of Retail Banking products & services
• Business Communication Skills
• MS Office
• Good Knowledge of UAE banking practices, regulations & risks.
• Computer skills, typing Skills, Management Information skill, Ability for mature handling of stakeholder and internal customer relationships.