Travel Consultant Holidays

Marcopolo Holidays; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A travel consultancy in Sharjah is looking for a leisure travel consultant to foster client relationships and deliver tailored travel experiences. This role requires strong communication skills, proficiency in office tools, and a passion for travel. The ideal candidate will have 2-5 years in travel sales, multitasking abilities, and the capacity to handle multiple bookings while ensuring exceptional service. This position includes training opportunities and a competitive compensation package.

Benefits

In-house training and development opportunities

Participation in travel events

Qualifications

• Experience in sales and operations at a travel agency or tour operator.
• Fluency in written and spoken English is preferred.

Responsibilities

• Engage with clients professionally and courteously.
• Deliver travel experiences tailored to client expectations.
• Support clients from inquiry to trip completion.
• Handle multiple inquiries and bookings accurately.
• Collaborate with colleagues and vendors for service delivery.

Skills

Bachelor's degree or higher

Proficiency in Office 365

Experience with GDS systems

Familiarity with CRM software

Multitasking ability

Excellent communication skills

Problem-solving skills

Job description

Key Responsibilities

• Foster long-term relationships by engaging with clients in a professional and courteous manner.
• Curate and deliver leisure travel experiences tailored to clients’ expectations and budgets.
• Support clients throughout their entire booking journey, from inquiry to trip completion.
• Handle multiple client inquiries and bookings simultaneously while maintaining accuracy and attention to detail.
• Collaborate with colleagues, vendors, and DMCs to ensure seamless service delivery.
• Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.

Requirements

Skills & Expertise

• Bachelor’s degree or higher.
• Proficiency in Office 365, at least one GDS system, Hotel BedBanks, and DMC interactions.
• Comfort with CRM software, online booking platforms, and virtual client engagement tools.

Traits & Competencies

• Strong attention to detail and multitasking ability.
• Excellent communication, interpersonal, and listening skills.
• Passion for travel and a desire to learn about new destinations and cultures.
• Flexibility to accommodate client schedules and time zone differences.
• Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
• Problem-solving skills and resourcefulness in handling unexpected challenges.
• Cultural sensitivity and a respect for diverse backgrounds and preferences.
• Resilience and professionalism under pressure.
• A team player with a collaborative mindset.

Preferred Experience

• 2-5 years in sales and operations at a travel agency or tour operator, specializing in customized international holidays (with knowledge of air travel and visa facilitation).
• Fluency in written and spoken English.

Benefits

Learning & Development Opportunities

• Benefit from in-house destination and airline product briefings and trainings.
• Develop soft skills through on-the-job training and coaching.
• Participate in travel industry events and seminars.

Compensation & Benefits

• Compensation aligned with experience as an outbound leisure travel consultant.
• UAE Residence Visa for applicants who require sponsorship.