Travel Consultant - Bespoke Holidays and VIP Experiences

SupportFinity™; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A travel service provider in Dubai seeks a Customer Service Representative to deliver high-quality support across various channels, including phone, email, and in-store. Candidates must have at least 3 years of experience and be proficient in English and another language. The role involves engaging with customers pre-and post-arrival, resolving complaints, and handling VIP clients. Attractive salary and travel benefits are included.

Benefits

Attractive salary

Travel benefits

Discounts on flights and hotel stays

Qualifications

• Minimum 3 years of work experience in a Customer Service environment.
• Proficiency in written & verbal English and one of Arabic, Spanish, Italian or German.
• Willingness to work on a rostered schedule including evenings and night shifts.

Responsibilities

• Provide high-quality customer experience across multiple channels.
• Handle customer calls, emails, live chats & WhatsApp queries.
• Conduct financial reconciliation on bookings and manage customer lifecycle.
• Review and respond to customer complaints and engage in up-selling.
• Create personalized experiences for VIP customers.

Skills

Customer service expertise

Communication skills

Problem-solving

Sales abilities

CRM utilization

Job description

A travel service provider in Dubai seeks a Customer Service Representative to deliver high-quality support across various channels, including phone, email, and in-store. Candidates must have at least 3 years of experience and be proficient in English and another language. The role involves engaging with customers pre-and post-arrival, resolving complaints, and handling VIP clients. Attractive salary and travel benefits are included.