Ticketing & Access Control Manager

Farah Experiences LLC; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading entertainment company in Abu Dhabi is seeking a Ticketing Manager to manage ticketing applications and enhance guest experiences. The successful candidate will ensure smooth operations, provide functional guidance, and liaise between business teams and vendors. This role demands a degree in a relevant field, MS SQL certification, and at least 5 years of experience managing ticketing applications. Ideal candidates must possess strong troubleshooting and vendor management skills, as well as expertise in SQL and API integrations.

Qualifications

• 5+ years managing ticketing applications.
• MS SQL certification is required.
• Strong troubleshooting and vendor management skills are essential.

Responsibilities

• Manage core ticketing applications and ensure smooth operations.
• Configure tickets and offers based on business requirements.
• Provide support and coordinate with vendors.

Skills

SQL and API integration expertise

Excellent communication skills

Problem-solving skills

Education

Degree in a technical or business-related field

Tools

VivaTicket (BOS)

Tunn3l

Gantner Locker System

Face-pass Middleware

Job description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

We are looking for a Ticketing Manager to manage and optimize ticketing applications and integrations that drive revenue and enhance guest experiences across Miral Experiences. This role ensures smooth operations, provides functional guidance, and acts as the key liaison between business teams and vendors.

Key Responsibilities

• Manage core ticketing applications: VivaTicket (BOS), Tunn3l, Gantner Locker System, and Face-pass Middleware.
• Configure tickets and offers daily based on business requirements.
• Provide first and second-level support and coordinate third-level support with vendors.
• Review user access and maintain compliance with audit standards.
• Monitor system performance and recommend improvements.
• Assist in planning and deploying new product releases and features.
• Analyze business processes and recommend technology solutions.
• Escalate infrastructure or database issues to technical teams and senior management.
• Identify and mitigate technology risks, including security concerns.
• Maintain SOPs and knowledge base for ticketing systems.
• Collaborate with compliance, finance, and operations teams for new product implementations.

Qualifications & Experience

Essential:

• Degree in a technical or business-related field.
• MS SQL certification.
• 5+ years managing ticketing applications.
• Strong troubleshooting, vendor management, and customer service skills.

Desirable:

• ITIL Foundation or PMP certification.
• Experience in leisure or entertainment industry.
• Knowledge of APIs and risk management.

Skills Required

• SQL and API integration expertise.
• Excellent communication and problem-solving skills.
• Ability to manage incidents, service requests, and change processes.

At Miral Experiences, we don’t just create world-class destinations — we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.