Territory Lead Instruments

Stryker Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global medical device company is seeking a Territory Lead for their Instruments division in Dubai. The role involves promoting products, building strong relationships with healthcare professionals, and driving market growth through strategic implementation. Candidates should possess a bachelor's degree, 1–3 years of relevant experience, strong communication skills, and a customer-focused mindset. The position offers an opportunity to work in a dynamic environment while supporting healthcare initiatives.

Qualifications

• 1–3 years of commercial or territory-based experience in a relevant industry.
• Proficiency in English is required.
• Valid driving license and customer-focused mindset.

Responsibilities

• Promote products and support customer needs as the resident expert.
• Build long-term relationships with surgeons and key stakeholders.
• Drive territory performance by implementing strategies.

Skills

Communication and relationship-building

Information evaluation

Customer-focused mindset

Education

Bachelor’s degree in business, medical, or related field

Tools

MS Office

Job description

We are looking for a Territory Lead for our Instruments division in Dubaï:

What You Will Do

• Promote Stryker products and support customer needs while serving as the resident expert for your product line.

• Build and maintain strong, long-term relationships with surgeons, healthcare professionals, and other key stakeholders in your territory.

• Drive territory performance by developing and implementing strategies that support product adoption, market growth, and customer engagement.

• Conduct customer visits, product demonstrations, and in-field activities based on regional objectives and customer requirements.

• Monitor market trends, competitor activity, regulatory changes, and product developments; share relevant insights with your manager.

• Review customer requests for proposals and prepare complete and accurate material lists aligned with their needs.

• Guide customers through procurement processes (tender, direct purchasing, leasing, external purchasing, etc.) and collaborate with the tender team to support project execution.

• Track product delivery timelines, coordinate installations, and provide post-purchase user training on the product portfolio.

• Attend surgery cases to offer product expertise and in-procedure support when required.

• Manage invoice progress and collaborate with Finance and Accounting to ensure timely collection of payments.

• Receive and communicate customer feedback or complaints, take necessary corrective actions, and report outcomes to all relevant parties.

• Prepare congress and demo materials; ensure proper handling and return of equipment in a sterilized, undamaged condition.

• Coordinate scientific support requests with the marketing department and contribute to regional initiatives.

• Provide assistance to the logistics team when needed.

What You Need

• Bachelor’s degree in business, medical, or a related field.

• 1–3 years of commercial or territory-based experience.

• Experience in a relevant industry or product area.

• Strong communication and relationship-building skills.

• Ability to evaluate information from multiple sources and make sound judgments.

• High sense of responsibility, integrity, and commitment to delivering results.

• Proficiency in English and in MS Office programs.

• Valid driving license.

• Customer-focused mindset and ability to work both independently and collaboratively.

• Openness to change and readiness to adapt in a dynamic environment.