Telephone Operator

Studio M Hotel Arabian Plaza; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hotel in Dubai is looking for a Telephone Operator to manage guest calls professionally. The role involves providing excellent service, fostering communication between departments, and maintaining hotel knowledge to enhance the guest experience. Ideal candidates excel in communication and have a guest-focused mindset.

Qualifications

• Strong communication skills and a friendly demeanor.
• Ability to manage multiple calls and prioritize tasks effectively.
• Familiarity with hotel services and local knowledge is a plus.

Responsibilities

• Professionally receive each Guest call with a friendly interaction.
• Foster communication with departments for seamless service.
• Address queries politely, exceeding Guest expectations.

Job description

As a Telephone Operator at Studio M Arabian Plaza Dubai, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities:

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.