Tele Agent & Car Buyer

KAVAK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading car buying company in Dubai is seeking a motivated Supply Onboarding Agent to assist customers through their car buying journey. This role involves guiding customers in the onboarding process, addressing inquiries, and providing clear instructions on paperwork. The ideal candidate should have excellent communication skills, strong organizational abilities, and customer-first mindset. Knowledge of the automotive industry is an advantage. Competitive salary and benefits offered, including health and life insurance.

Benefits

Health insurance

Life insurance

26 working days of holidays

Preferential price for retail cars after probation

Qualifications

• Previous experience in customer service, onboarding, or a related role.
• Attention to detail and proficiency in managing tasks effectively.
• Passion for the automotive industry is a plus.

Responsibilities

• Guide customers through the onboarding process and document submission.
• Address customer inquiries via phone, email, or chat.
• Educate customers on financing options and related services.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Ability to manage multiple tasks

Problem-solving skills

Customer-first mindset

Tools

CRM tools

Basic digital platforms

Job description

Overview

Supply Onboarding Agent

We are seeking a motivated and customer-focused Onboarding Agent to join our team in the car buying sector. The successful candidate will play a key role in assisting customers through the initial stages of their car buying journey, ensuring a seamless, supportive, and engaging experience.

Key Responsibilities

• Customer Onboarding: Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.
• Provide clear instructions for completing any required paperwork or digital forms.
• Customer Support: Address customer inquiries related to the car buying process via phone, email, or chat.
• Proactively communicate updates on the status of their application or purchase.
• Education & Guidance: Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.
• Offer product and service recommendations based on customer preferences and budget.
• Data Management: Accurately record and update customer information in CRM tools or company databases.
• Ensure compliance with all data security and confidentiality standards.
• Collaboration: Work closely with sales, finance, and support teams to ensure customers are matched with the right options.
• Provide feedback on improving the onboarding experience.

Requirements

• Experience: Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).
• Skills: Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM tools and basic digital platforms.
• Attributes: Customer-first mindset with a friendly, approachable attitude.
• Problem-solving skills and the ability to stay calm under pressure.
• Passion for the automotive industry is a plus.

Benefits

• Health insurance
• Life insurance
• 26 working days of holidays
• Preferential price for retail cars upon completion of probation period
• Working schedule - 6 days/week, 9 hours (including one hour for lunch)
• Compensation: competitive base salary plus attractive incentive scheme based on meeting set monthly KPI's
• Family visa is not provided

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