Technical Support Engineer — IT Systems & Security

The Government of Dubai Legal Affairs Department; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A governmental entity in Dubai is seeking a Technical Support Specialist to manage hardware and software issues, provide user support, and ensure system security and compliance. Candidates must have a Bachelor's degree in Computer Science and at least 4 years of relevant experience. The role requires strong proficiency in both Arabic and English, with a focus on effective teamwork and customer service. This position plays a crucial role in enhancing user experience and system stability.

Qualifications

• At least 4 years of experience in technical support.

Responsibilities

• Receive and document failure reports and diagnose technical issues.
• Provide support and guidance on systems and applications.
• Install, configure, and maintain computers and peripherals.
• Manage intranet readiness and security.
• Do periodic backups and recover data when required.

Skills

Technical support practices

Microsoft Exchange

Computer applications management

Networking systems

Customer service

Effective communication

Teamwork

Fluency in Arabic

Fluency in English

Education

Bachelor degree in computer science or relevant area

Job description

A governmental entity in Dubai is seeking a Technical Support Specialist to manage hardware and software issues, provide user support, and ensure system security and compliance. Candidates must have a Bachelor's degree in Computer Science and at least 4 years of relevant experience. The role requires strong proficiency in both Arabic and English, with a focus on effective teamwork and customer service. This position plays a crucial role in enhancing user experience and system stability.