Technical Product Manager- Group Services

Emirates Airlines - Other locations; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading airline in Dubai is seeking a Technical Product Manager to manage diverse product portfolios across Medical, Legal, and Academic domains. The successful candidate will drive product strategy, enhance the user experience, and collaborate with cross-functional teams to deliver impactful technology solutions. You will play a crucial role in ensuring alignment with organizational goals and regulatory needs, while also mentoring junior team members. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Attractive tax-free salary

Travel benefits including discounted flights

Excellent healthcare package

Life insurance

Qualifications

• 3–5 years as a Technical Product Manager or Product Owner in a technology‑driven environment.
• Proven experience managing multi‑domain product portfolios, focusing on medical systems, legal tech, and academic platforms.
• Strong understanding of business processes translating into technical requirements.

Responsibilities

• Lead collaboration with TPOs and IT stakeholders to deliver product development.
• Ensure technical debt and requirements are captured and reported in team backlogs.
• Mentor TPOs and support their professional development.

Skills

Technical leadership

Agile methodologies

Project management

Communication skills

Customer-centric mindset

Education

Bachelor’s degree in Information Systems, Business, Engineering, Computer Science, or a relevant field

SAFe Product Owner/Product Manager certification

Tools

Jira

Aha!

Miro

Confluence

Job description

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in cosmopolitan Dubai as a Technical Product Manager and make your mark on the aviation world by taking our products to the next level!

The Technical Product Manager (TPM) will manage a diverse product landscape across three key business domains: Medical Services, Legal, and the Emirates Aviation University (Academic). This role requires a strategic leader capable of balancing competing priorities, maintaining product health, and shaping the long‑term roadmap across vertical (domain‑specific) and horizontal (shared capability) needs.

The TPM will serve as the bridge between business stakeholders and technical delivery teams, ensuring that product direction aligns with organisational goals, regulatory requirements, and evolving business processes. You will own the end‑to‑end product lifecycle, drive value delivery through Agile practices, and support cross‑functional teams in achieving consistent and impactful outcomes.

Responsibilities

In this role, you will:

• Collaborate with TPOs (technical product owners), peer groups, vendors, and other IT stakeholder groups to deliver ongoing and future Program Increment Planning (PIs), utilising business value, assessing available capacity, and effectively sequencing and prioritising backlogs.
• Lead a team of TPOs through collaboration, delegation, and empowerment to ensure effective delivery of our technology solutions.
• Collaborate with architecture, engineering, and service management teams to ensure the overall backlogs are balanced to provide a scalable, user experience‑optimized, stable, and performant technology product that continually meets business needs.
• Ensure Technical Debt, NFRs (Non‑Functional Requirements), and System enablers are considered, captured, and cascaded to team backlogs.
• Participate in Sprint demos at the team level and assist in the preparation of system demos and other varied levels of involvement across a suite of Demos and Visual Release Notes at the team level. Engage in the preparation and delivery of PI demos to the stakeholder group via Inspect & Adapt workshops with the overall goal of driving increased use and adoption.
• Responsible for the quality and integrity of the data held in the Product Catalogue for your specific Product/s. Define a methodology for analysing and responding to target metrics and value post PI delivery, aiming to drive increased use and adoption of our technology products.
• Develop and mentor TPOs, supporting their professional development. Contribute to the TPM peer community in identifying and acting upon opportunities for Learning and Development, growth, and advancement.
• Maintain the quality and integrity of the data held in the Product catalogue and features within the technical and team boundaries, ensure the identification and contribution of risks and dependencies and ensure appropriate team backlogs reflect any impact.
• Drive the partnership with applicable product vendors, ensuring timely feature/product upgrades, and maximising the product's efficiency and effectiveness. Minimise bespoke customisation and influence business process changes to best utilise vendor‑supplied products.

The Technical Product Manager - Group Services will be responsible for evangelising a domain of our Group Services roadmap for our Medical services, Legal and Academic products.

Qualifications

• Bachelor’s degree in Information Systems, Business, Engineering, Computer Science, or a relevant field.
• Certified in SAFe Product Owner/Product Manager (POPM), Agile Product Management (APM), or equivalent Agile certification.
• 3–5 years as a Technical Product Manager or Product Owner in a technology‑driven environment.

• Proven experience managing multi‑domain product portfolios, with focus on medical/clinical systems, legal technology solutions, and/or academic platforms.
• Strong understanding of business processes and how they translate into technical requirements.
• Demonstrated ability to work across technical architecture, system integrations, enterprise platforms, and modern software delivery practices.
• Experience in managing competing priorities by balancing vertical domain needs with horizontal shared capabilities or enterprise‑wide solutions.
• Proficient in modern product management tools (e.g., Jira, Aha!, Miro, Confluence, backlog planning frameworks).
• Exceptional communication skills at peer, leadership, and executive levels.
• Strong influencing ability in multi‑stakeholder environments with competing priorities.
• Demonstrated capability in team development, coaching, and fostering cross‑functional collaboration.
• Customer‑centric mindset with a strong appetite for identifying value and driving measurable outcomes.

Salary & Benefits

Join us in a management role and enjoy an attractive tax‑free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.