Technical Assistant For Robotics

Expert Hub Robotic Solutions; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A robotics solutions company in Dubai is seeking an Event Support specialist to accompany robots during events, ensuring optimal performance and customer satisfaction. The role involves monitoring equipment, conducting maintenance, and responding to customer inquiries. Ideal candidates will have a degree in a technology-related field and hands-on experience with IT hardware. Strong communication and organizational skills are essential, along with the ability to work under pressure. This position requires a willingness to travel for events and engage with customers actively.

Qualifications

• Degree or diploma in Robotics, IT, Electronics, or Engineering required.
• Hands-on experience with IT hardware and basic diagnostics.
• Strong communication skills for demos and customer support.

Responsibilities

• Accompany robots during rentals and monitor their performance.
• Maintain robots, conduct cleaning, and assist with logistics.
• Perform testing, document procedures, and troubleshoot issues.
• Respond to customer inquiries via various communication channels.
• Assist in exhibitions and create content for social media.

Skills

Hands-on experience with IT hardware

Proficiency in Microsoft Office

Strong attention to detail

Excellent communication skills

Ability to work under pressure

Education

Degree or diploma in a technology-related field

Tools

Zoho CRM

Zoho Finance

Job description

Event Support

Accompany robots during rentals at events, ensuring optimal performance, providing on-site monitoring, and safeguarding the equipment throughout the event. Should have the physical strength to lift safely and carry robots during setup and transport.

Maintenance & Support

Maintain robots in excellent working condition, conduct regular cleaning, assist with logistics, and support delivery operations. Assist the Innovation Manager in conducting repairs and promptly report any technical issues on-site to enable quick resolution and ensure smooth functioning.

Performance Testing

Conduct robot testing and hardware diagnostics to ensure optimal functionality. Document test procedures and results, identify faults, and assist in troubleshooting. Provide basic setup support and report complex issues to the Innovation Manager for further resolution.

Customer Support

Respond promptly to customer inquiries via phone, chat, email, or walk-ins. Provide accurate information, deliver product demonstrations when required, and ensure timely handling of sales inquiries by coordinating with the relevant team.

Event Participation

Actively contribute to exhibitions, expos, and company-led initiatives by assisting with robot demos and engaging visitors. Support content creation for social media by capturing event highlights and showcasing robot interactions for promoting brand visibility online.

Requirements

• Degree or diploma in a technology-related field (e.g., Robotics, IT, Electronics, or Engineering).
• Hands‑on experience with IT hardware, basic diagnostics, and robot handling.
• Proficiency in Microsoft Office and Zoho applications, especially Zoho CRM and Zoho Finance.
• Strong attention to detail with the ability to document testing, issues, and customer feedback accurately.
• Excellent communication and interpersonal skills for customer interaction, demos, and support.
• Ability to work under pressure, manage multiple tasks, and meet tight deadlines with minimal supervision.
• Willingness to travel for events, assist in lifting/carrying robots, and adapt to dynamic exhibition environments.