Team Leader - F&B Service

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Team Leader for its F&B Service team. The role requires supervising daily operations, leading briefings, and managing guest inquiries. The ideal candidate will have strong F&B experience in a luxury environment and be proficient in English, with a second language preferred. Candidates must have strong organizational skills and the ability to handle complaints effectively. Competitive salary and generous benefits are offered, creating an inclusive work environment.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Competitive tax-free salary paid in AED

Colleague discounts on food and beverages

Qualifications

• One or two years of experience in the same role within a 5-star luxury property.
• Ability to communicate in a second language such as Russian, French, or Italian.
• Experience working in a multicultural environment.

Responsibilities

• Supervise daily F&B operations and guide the service team.
• Lead pre-shift briefings to ensure team alignment.
• Handle guest inquiries and resolve complaints professionally.

Skills

F&B background

Proficient in English

Strong knowledge of Microsoft Office

Experience handling complaints

Tools

Opera (Cloud)

Micros

Sevenrooms

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An exciting opportunity has arisen for a Team Leader to join the F&B Service team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Supervise daily operations and guide the F&B service team to meet departmental goals and service standards.
• Lead pre-shift briefings to communicate duties, updates, and directives from management to ensure team alignment.
• Delegate tasks effectively and ensure team members are motivated, productive, and delivering consistent guest service.
• Handle guest inquiries and complaints professionally, ensuring resolution and escalation where needed.
• Maintain accurate reports and records and conduct regular checks and audits to uphold service quality and compliance.
• Provide expert guidance on food, beverage, and destination dining themes, ensuring a memorable guest experience.

About You

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian, French, Italian).
• Strong knowledge of Microsoft Office products, Opera (Cloud), Micros and Sevenrooms.
• Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Company-provided shared accommodation
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)