Team Leader – Corporate Travel

ADNEC Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A major travel service provider in Abu Dhabi is seeking a Team Leader for Corporate Travel. The role involves leading front-office operations, managing corporate accounts, and ensuring service excellence. The ideal candidate will bring strong leadership, experience in the travel sector, and excellent communication skills. This full-time position offers the opportunity to drive team performance and customer satisfaction.

Qualifications

• 3–5 years of experience in the travel or tourism sector.
• 1–2 years in a supervisory or team leader role.
• Strong knowledge of IATA rules and BSP requirements.

Responsibilities

• Lead and supervise front-office staff.
• Manage corporate travel operations with KPIs.
• Act as escalation point for customer issues.

Skills

Leadership skills

GDS knowledge

Customer service skills

Conflict management

Multitasking

Education

University degree or diploma in Tourism, Travel, Hospitality

IATA/Airline/GDS certification

Job description

We’re Hiring: Team Leader – Corporate Travel

Location: Abu Dhabi, UAE

Company: Capital Holidays – ADNEC Group

Type: Full-Time | Mid-Senior Role

Are you an experienced travel operations professional with strong leadership skills? Capital Holidays – ADNEC Group is seeking a Team Leader – Corporate Travel to manage front-office operations, oversee corporate accounts, ensure compliance with financial and industry regulations, and drive team performance. This role will lead customer-facing operations while optimizing efficiency, revenue, and service excellence.

What You’ll Do:

• Lead and supervise front-office staff, ensuring efficient resource allocation, shift planning, and smooth operations

• Oversee issuance of air tickets, hotel vouchers, and other travel services in compliance with industry standards

• Manage corporate travel operations while ensuring client KPIs and SLAs are achieved

• Act as the escalation point for customer issues, ensuring timely and professional resolution

• Provide technical guidance on GDS, online booking portals, and fare rules

• Drive sales reporting, collections, and ensure financial compliance

• Monitor team adherence to SOPs, IATA, and BSP regulations

• Train, coach, and develop staff to maintain high levels of performance and productivity

• Support business growth through upselling, cross-selling, and process improvements

• Introduce innovation and automation to enhance efficiency and customer experience

What You Bring:

• University degree or diploma in Tourism, Travel, Hospitality, or related field

• IATA / Airline / GDS certification required

• 3–5 years of experience in the travel or tourism sector, including 1–2 years in a supervisory or team leader role

• Strong knowledge of GDS, IATA rules, BSP requirements, and booking systems

• Proven experience in managing teams, resolving operational challenges, and ensuring compliance

• Excellent communication, leadership, and customer service skills

• Ability to multitask, manage conflicts, and drive customer satisfaction

• Flexible to work evenings, weekends, or extended hours when required

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