Team Leader- Concierge

Hyatt Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is looking for a Team Leader for the concierge team. This role involves delivering exceptional guest service, overseeing daily operations, and mentoring team members. The ideal candidate will have a diploma in hospitality management and strong communication skills, with a preference for candidates speaking Russian, Arabic, or German. Proficiency in systems like Opera and the Microsoft Suite is important for ensuring seamless service delivery.

Qualifications

• Minimum of a Diploma in Hospitality / Tourism Management or relevant field.
• Language - Russian / Arabic / German speaker preferred.
• Good working knowledge of systems.

Responsibilities

• Oversee daily concierge operations and mentor team members.
• Anticipate and respond to guest needs, ensure timely execution of requests.
• Partner with other departments to maintain seamless service.

Skills

Strong verbal & written communication skills

Excellent time-management

Organizational skills

Problem-solving skills

Well-groomed, professional appearance

Education

Diploma in Hospitality / Tourism Management

Tools

Opera

Microsoft Suite

Job description

Team Leader- concierge team to deliver exceptional guest service, aligning department operations with brand standards and the overall guest experience. Oversee daily concierge operations, mentor team members, anticipate and respond to guest needs, ensure timely and accurate execution of guest requests, and partner with other departments to maintain seamless service.

Language -Russian / Arabic / German speaker preferred

Minimum of a Diploma in Hospitality / Tourism Management or relevant field.

Good working knowledge of systems : (Opera,). Excellent proficiency in Microsoft Suite.

Strong verbal & written communication skills.

Excellent time-management and organizational skills.

Excellent problem-solving skills.

Well-groomed, professional appearance.