Team Leader Beauty Brands

Al Tayer Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury retail company in Dubai is seeking a department manager to ensure excellent customer service and manage operational tasks. The role involves supporting and coaching the sales team, maintaining retail standards, and resolving customer complaints effectively. Ideal candidates must demonstrate strong leadership and customer service skills. This position allows for significant interaction with customers and team members to uphold the luxury retail experience.

Qualifications

• Strong leadership skills to manage a department team.
• Excellent customer service skills.
• Ability to train new staff and support team members.

Responsibilities

• Ensure Retail / Brand standards are maintained at all times.
• Resolve customer complaints effectively, either personally or through the store manager.
• Welcome and greet every customer in a warm and friendly manner.

Job description

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

What You’ll Be Doing

Functional Roles and Responsibilities

• Ensure Retail / Brand standards are maintained at all times.
• Role model and support role to team members
• Support the induction of new starters into the store
• Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
• Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
• Minimize exposure to stock loss through vigilance on sales floor
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.