Tawtheeq Officer

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent bank in the UAE is looking for a Tawtheeq Officer based in Abu Dhabi. This role involves handling compliance inquiries, liaising with customers, and ensuring proper documentation for compliance processes. Successful candidates should have at least 3 years of experience in Retail Banking. The position requires strong knowledge of UAE banking regulations, excellent customer service skills, and proficiency in Microsoft Office. Join a dynamic team and play a vital role in maintaining compliance and customer relationship management.

Qualifications

• Minimum 3 years of experience in Retail Banking Sales & Operations in a banking or service industry environment.

Responsibilities

• Handle all inquiries related to GCD AML Risk and compliance.
• Liaise with customers for required information and documents.
• Follow up with customers and GCD on inquiries.
• Provide solutions for customer documentation.
• Track pending GCD inquiries through centralized MIS.
• Coordinate with branches for customer relations.
• Manage the ODD journey for non-resident customers.

Skills

Knowledge of GCD compliance regulations

Understanding of UAE banking practices

Customer service standards

Proficient in Microsoft Office

Problem-solving skills

Knowledge of Anti-Money Laundering regulations

Management Information skills

Job description

Description

Role: Tawtheeq Officer

Location: Abu Dhabi

Role Purpose: The Tawtheeq officer role is to act as focal point for Branch Network to handle all the enquires related to GCD AML RIM relationship other compliance enquiry On going Due Diligence (ODD) and to close raised cases within stipulated TAT and UAECB response TAT

Key Accountabilities

• Action all the assigned enquires related to GCD AML Risk RIM relationship ODD etc.
• Liaise with customer to obtain the required information and documents
• Follow up with the customer if unreachable
• Follow up and respond to GCD on all their inquiries with the stipulated TAT
• Provide end-to-end solution for the customer to complete the documentation required to close the enquiry.
• Keep track of all pending GCD inquiries through centralized MIS
• To coordinate with area ROM/BM/RM in regard of customer relation with the bank (Retain the customer/Exit Relation).
• Handling the exit relation process related to (Branch banking individual customers (Mass segment customers and Mule account).
• Coordinate with the concerned branch to complete the exit relation PO issuance and account/rim closures.
• Coordinate with the customer to issue PO from the concerned branch copying Area ROM.
• Manage the ODD journey for non-resident customers:
  • Responsible for receiving documents from customers through their registered email conducting initial checks and then forwarding the documentation to compliance.
  • Responsible for communicating any Compliance queries to customers and getting these queries resolved.
• Inter-face with Distribution /Branch /Compliance/AML/Customer
• To work constructively and cooperatively with other members of the team.
• Complete all the required AML compliance and other training assigned
• Perform other duties as and when assigned.

Specialist Skills / Technical Knowledge Required for this role

• Aware of all GCD and compliance regulations for compliance officers.
• Specific Knowledge of UAE banking practices compliance policies & risks
• Knowledge of Customer service Standards
• Competent use of standard Microsoft Office programs including Word Excel and PowerPoint
• Ability to think creatively to solve problems and deliver positive impact
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• Excellent Management Information skills

Previous experience

Minimum 3 years of experience in Retail Banking Sales & Operations in a banking or service industry environment

Required Experience

Unclear Seniority