Store Supervisor

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global delivery platform in Dubai is seeking an experienced store operations manager to oversee all aspects of store management. You will coordinate operations, manage staffing and schedules, and ensure effective inventory control. The ideal candidate has 5-7 years of experience in supermarket or restaurant settings and possesses strong communication and interpersonal skills. Fluency in both English and Arabic is highly advantageous for this role in maintaining service standards and team performance.

Qualifications

• 5-7 years of experience in supermarket or restaurant.
• Energized by unknown challenges and eager to learn.
• Strong communication and hands-on skills required.

Responsibilities

• Responsible for the end-to-end operations of the store.
• Supervise staffing, scheduling, and inventory management.
• Monitor fulfillment processes and recommend improvements.

Skills

Supermarket or restaurant experience

Good communication skills

Interpersonal and intercultural skills

Hands-on with tools

Fluent in English

Fluent in Arabic

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Responsible for the operations of the store end to -end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards
• Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
• Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs
• Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
• Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory
• Inbound receiving: Accurate receiving of orders as per policies & SOP
• Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
• Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
• To supervise assigned store, ensure profitability, provide good service and ensure development of employees
• Managing store personnel ensuring effective use of resources and meeting service level standards
• Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
• Ensuring implementation of actions pertinent to store-related shrinkages
• Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
• Discussing with the Ops manager stores' issues/problems and propose solutions
• Supervise all the maintenance internal activities and / third party suppliers.
• Ensuring appropriate and safe use of material handling equipment

Qualifications

• You have at least 5-7 years of experience in supermarket or restaurant

• You are someone energized by the unknown and look forward to learning each day on the job.

• Good communication skills, and always like to be hands-on with several tools.

• Additionally, you have robust interpersonal and intercultural skills.

• Language skills: Fluent English and Arabic would be highly advantageous.