Station Representative

Atlas Air, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A major airline company based in Dubai is seeking a Ground Security Coordinator to oversee vendors and ensure compliance with aviation handling procedures. This role requires collaboration with various departments and a solid background in the airline industry. Candidates should possess 4 years of relevant experience, multilingual capabilities, and outstanding customer service skills. The position necessitates shift work and the ability to handle varied responsibilities in a dynamic environment.

Qualifications

• 4 years' working experience in the airline industry preferred.
• Must pass company training in Loadplanning, Weight & Balance.
• Multilingual capability preferred; English fluency required.

Responsibilities

• Provide oversight to vendors and customers in compliance with procedures.
• Coordinate all passenger and cargo-related functions.
• Ensure timely and accurate reporting of turnaround information.

Skills

Teamwork

Customer service

Computer literacy

Training skills

Education

High School diploma or equivalent

Tools

Sable

Veoci

AIMs

CHAMP Cargospot

Job description

Overview

Provide oversight and direction to vendors contracted by Atlas Air, and customers of Atlas, ensuring that proper Atlas, FAA, and civil aviation handling procedures are used in the performance of duties.

Assist/oversee flight handling coordination for all Atlas departments, Crews and ground handlers.

Responsibilities

• Comply with all Company Procedures, as outlined in manuals, bulletins, and memos.
• Perform job duties in a timely and efficient manner.
• Follow Company, local and government safety and security policies and procedures.
• Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation.
• Work to ensure all customers, vendors, and government authorities are aware of the Atlas arrival and departure times at your station.
• Ensure that all required equipment and personnel are in their proper position prior to aircraft arrival and departure at the assigned parking location.
• Coordinate with customers to ensure proper and timely load planning.
• Ensure that all required preload checks are accomplished to ensure cargo, ULD integrity and compliance.
• Coordinate all passenger and cargo-related functions associated with handling the flight, which includes inspection of ULD’s, passenger ops support, checking the weights randomly or onsite inspection of pallets being weighed prior to being loaded onto Atlas Air aircraft.
• Conduct a thorough HAZMAT check of all outbound cargo.
• Check the accuracy of NOTOC, create NOTOC if necessary.
• Ensure that the departing crew receives NOTOC in a timely manner so that crewmembers may conduct their inspection.
• Loadplan and compute aircraft Weight and Balance using company systems.
• Receive and reproduce flight plans, weather, NOTAM/INTAMS and any other documents sent to the flight crews from Dispatch to operate their flight.
• Send and receive aircraft movement and load messages to and from up line and down line stations via SITA, e-Mail, fax or any other means required to notify all concerned.
• Alert crews for flights and arrange ground transportation for crew between aircraft, operations, and hotels as required.
• Ensure catering is delivered on board accurately and on time; promptly notify the catering department of any discrepancies and assist with rectification as directed.
• Supervise aircraft and loading crews.
• Ensure that the station-marshalling plan is followed by vendors and ground handlers, as required.
• Replace and/or revise aircraft manuals and Jeppesens, if instructed.
• Conduct FOD and Safety audits as required.
• Ensure the use of company digital tools to accurately record all turnaround information. Update Flight Close Out Tool or alternate systems daily and distribute all required Atlas reports in a timely manner.
• Ensure that all required Atlas reports are completed and distributed.
• Comply with all regulatory, safety, and security procedures as applicable to a Ground Security Coordinator (GSC), and as required by the TSA, US CBP, FAA, and other civil aviation authorities.
• Support the Station Manager with administrative responsibilities and/or supporting other stations, as required.
• Perform additional duties as required.

Qualifications

• High School diploma or equivalent.
• 4 years’ working experience.
• Background in the airline industry or aviation preferred.
• Previous experience in areas of duty and cargo/passenger service operations preferred.
• Required to successfully pass company initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling.
• Maintains current passport and visas.
• Must have NO travel restrictions to any domestic and international stations.
• Must have a valid Driver’s License and must be able to drive Company and rental vehicles when required.
• Multilingual capability preferred; fluency in English required, with local language highly desirable.

Special Demands

• Shift work and weekend coverage may be required.

Skills

• Demonstrated ability to work in a team-based environment.
• Demonstrated ability to train vendors and handlers to ensure proper handling of Atlas Air aircraft.
• Willingness to work varied hours and holidays.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer literacy, the ability to not only run basic e-mail and word processing programs but is able to learn and operate proficiently company and industry programs. Some examples are as follows:
  • Sable
  • Veoci
  • AIMs
  • CHAMP Cargospot