Sr. Specialist Rider Projects

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading delivery service based in Dubai is looking for a skilled Operations Manager to drive best practices and enhance last-mile delivery. The successful candidate will collaborate with global stakeholders to implement solutions and manage complex operations projects. With a minimum of three years in a high-paced e-commerce environment, the ideal candidate should be detail-oriented, analytical, and possess strong organizational skills. This full-time role is office-based and requires a proactive approach to problem-solving.

Qualifications

• Minimum 3 years of experience in operations within e-commerce or platform environments.
• Detail-oriented with ability to prioritize tasks effectively.
• Strong analytical skills with ability to diagnose operational pain points.

Responsibilities

• Drive best practices by creating and executing SOPs and training materials.
• Collaborate with global operations to implement solutions across regions.
• Manage end-to-end last-mile operations and streamline stakeholder processes.

Skills

Operations management

Project management

Analytical skills

Communication skills

Organizational skills

Job description

Whats on Your Plate

• Driving best practice at scale: Creating and rolling out SOPs and training materials working hand in hand with our operations lead in each country.
• Work closely with global operations stakeholders to identify and implement cross-regional solutions.
• Evaluate multiple country performance metrics - provide clear and executable recommendations to remove bottlenecks.
• Managing end-to-end operations of the last-mile operations (Rider Lifecycle Experience Safety & Wellbeing. Firefighting streamlining processes for all stakeholders involved i.e. logistics finance legal and C level.
• Ability to manage multiple projects with different stakeholders and strict timelines
• Implement new processes quickly keeping the riders interest at heart
• Use lean six-sigma concepts to minimize waste maximize output and minimize variability to be the business leader with regard to speed and reliability.
• Conduct complex analysis on time and geographic level.
• New innovative ideas to make Riders everyday life better.

Qualifications

• You have at least 3 years of experience in a fast paced operations heavy e-commerce or platform establishment.
• You will need to be systematic detail-oriented structured and know how to prioritize - you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
• You are able to process de-normalized information and create business sense for senior and technical leadership.
• You have analytical skills and are not afraid to step into daily operations to diagnose pain points/improvement opportunities. SQL & Data modeling skill is a plus
• Excellent communication and presentation skills.
• You have strong organizational skills.
• You can work independently and know how to prioritize and problem solve.

Remote Work

No

Employment Type

Full-time