Spa Supervisor - Hilton Abu Dhabi Yas Island

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking a Spa Supervisor responsible for managing the spa team and ensuring customer satisfaction through exceptional treatments. The ideal candidate will have experience in the spa industry and relevant qualifications, along with excellent communication skills and a positive attitude. This role requires achieving department sales targets and ensuring high standards of customer service, making it a key position for maintaining client satisfaction and operational excellence.

Qualifications

• Experience in the spa industry is necessary.
• Relevant qualifications are required for the role.
• Must maintain excellent grooming standards.

Responsibilities

• Manage the spa team and carry out treatments.
• Ensure client experience is proficient.
• Achieve department sales targets.

Skills

Experience working in the spa industry

Good communication skills

Positive attitude

Committed to delivering high level of customer service

Flexibility to respond to different work situations

Ability to work on your own or in teams

Education

Relevant qualifications for the role

Job description

What will I be doing

As a Spa Supervisor you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings payments and consultation cards
• Interact and communicate effectively with clients members team members guests and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and club rules are observed by members clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable longterm improvements in products and services
• Comply with hotel security fire and health and safety regulations

EOE/AA/Disabled/Veterans

What are we looking for

A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Experience working in the spa industry
• Relevant qualifications for the role
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Manager