SPA RECEPTIONIST

Melia Hotels International S.A.(Meliá); Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury urban resort in Dubai seeks an experienced spa receptionist to provide guidance to clients and manage reception duties. The ideal candidate will have communication skills, organizational skills, and a high school diploma. Responsibilities include ensuring cleanliness, processing payments, and maintaining client relationships. Join a dynamic team promoting exceptional service and a welcoming environment.

Benefits

Flexible compensation

Exclusive discounts on products and services

Qualifications

• Minimum 1 year experience in the same role.
• Experience in sales will be considered an asset.
• Possess strong knowledge of how computers work.

Responsibilities

• Provide guidance to clients on the procedures at the spa.
• Keep the reception area clean and conducive for clients.
• Process payments from clients for services ordered from the spa.

Skills

Communication and customer service skills

Positive attitude and good human relations

Strong organizational skills

Multitasking skills

Professional appearance

Education

High School diploma or equivalent

Tools

MS Office

Job description

Overview

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.

At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1

Qualifications

• Minimum 1 year experience in the same role
• High School diploma or equivalent
• Experience in sales will be considered an asset
• Communication and customer service skills
• A professional appearance
• Positive attitude and good human relations
• Possess strong knowledge of how computers work, as well as the ability to use MS offices. Excellent multitasking skills to successfully handle several assignments together
• Possess strong organizational skills required for achieving efficiency on the job

Functional Competencies and Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. MELIA DESERT PALM DUBAI employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to the Recreation Manager or Assistant Spa Manager for resolution
• To have a complete understanding of and adhere to the company’s policy and procedures.
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.
• To report for duty punctually and always wear the correct uniform with the name badge.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas.

ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions)

• To attend all departmental meetings, briefings & internal or external training sessions as required.
• Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.
• To act wholeheartedly in the interests of the Company at all times and not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.
• To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged.
• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• All employees are expected to co-operate with the management, to ensure the successful application of the Company’s Equal Opportunities & Harassment policies.
• To carry out any reasonable & lawful direct instruction given by the General Manager during working hours.
• At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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