Spa Front Desk & Guest Experience Specialist

Rotana Hotels; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is seeking a dynamic Spa Receptionist to manage spa reservations and maintain a welcoming environment. Responsibilities include overseeing all reservations, ensuring cleanliness, and promoting spa services. The ideal candidate is motivated and equipped with excellent customer service skills to create a friendly atmosphere, manage transactions, and enhance guest experiences.

Responsibilities

• Oversee all reservations, payment and tracking procedures for Spa facilities.
• Create a warm welcome and a friendly atmosphere.
• Issue and retrieve locker keys and towels before and after use.
• Promote all activities and services offered within the Spa.
• Post charges in micros incurred by guests and carry out correct accounting procedures.
• Periodically check cleanliness and order of locker facilities.
• Ensure the reception area is tidy and that all materials are readily available.
• Encourage sales through full product and price knowledge.

Job description

A luxury hotel chain in the United Arab Emirates is seeking a dynamic Spa Receptionist to manage spa reservations and maintain a welcoming environment. Responsibilities include overseeing all reservations, ensuring cleanliness, and promoting spa services. The ideal candidate is motivated and equipped with excellent customer service skills to create a friendly atmosphere, manage transactions, and enhance guest experiences.