Shift Manager - Amazon Logistics, AMZL

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company in Dubai is seeking a Shift Manager to lead a diverse team and ensure operational efficiency. You will maintain safety standards and prioritise productivity while working in a dynamic environment. The ideal candidate has a Bachelor's degree, strong data analysis skills, and experience in logistics. Join us to make a meaningful impact on our operations.

Qualifications

• Bachelor’s degree (or working towards a bachelor’s degree)
• At least 1 year of experience with performance metrics, process improvement or lean techniques.
• Experience working in a logistical environment.

Responsibilities

• Promote a culture of safety and wellbeing.
• Support and lead a team while building a strong team culture.
• Analyse performance and suggest process improvements.

Skills

Advanced proficiency in written and verbal English

Data analysis

Flexible schedule adaptability

Performance metrics experience

Effective communication

Logistical environment experience

MS Office proficiency

Education

Bachelor’s degree (or working towards it)

Job description

When you join Amazon as a Shift Manager you’ll gain experience leading a large and diverse team to ensure your area of the business keeps pace with demand. In this hands‑on role you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key Job Responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to keep quality and productivity consistently high and meet business objectives across all shifts
• Support and lead a team and handle administrative work while building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A Day in the Life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area as well as discussing the operational pros and cons of technical improvements with engineers.

Qualifications

>Bachelor’s degree (or working towards a bachelor’s degree)
• Advanced proficiency in written and verbal English and the local language
• Relevant experience in performing data analysis
• Ability to work a flexible schedule/shift/work area including weekends, nights and/or holidays
• At least 1 year of experience with performance metrics, process improvement or lean techniques
• Experience communicating with a wide range of stakeholders, including peers and leadership
• Experience working in a logistical environment
• Proficiency with the MS Office suite (Word, Excel, Outlook) in a professional environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required Experience:

Manager