ServiceNow Technical Account Manager

Linkinghumans; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology service provider in Dubai is seeking an experienced Enterprise Architect to define the platform strategy and lead large-scale ServiceNow transformations. The ideal candidate will have proven experience with ServiceNow architecture, excellent communication skills, and the ability to guide digital transformation discussions at a high level. Fluency in Arabic is required. This role offers the chance to engage in enterprise-scale transformation projects and influence the strategic direction of global implementations.

Qualifications

• Proven experience in ServiceNow architecture across multiple modules (ITSM, ITOM, HRSD, CSM, SPM).
• Ability to lead discussions around digital transformation strategy.

Responsibilities

• Design and maintain the ServiceNow enterprise architecture.
• Translate business objectives into scalable platform solutions.
• Govern data models and standards for platform consistency.
• Provide strategic guidance across major ServiceNow implementations.

Skills

ServiceNow architecture

Influence at C-suite level

Excellent communication skills

Leadership skills

Arabic Speaking

Education

ServiceNow certifications (CIS, CMA, CTA)

Knowledge of enterprise architecture frameworks

Job description

Job Description

Are you a strategic thinker who can see the bigger picture of how ServiceNow transforms an enterprise

Were working with a leading ServiceNow Partner seeking an Enterprise Architect to define platform strategy lead large-scale transformation programmes and ensure ServiceNow delivers measurable business value.

The Role

As the ServiceNow Enterprise Architect you will act as the bridge between business vision and technical execution. You will own the enterprise-wide ServiceNow roadmap define architectural standards and drive alignment across global teams.

Key Responsibilities

• Design and maintain the ServiceNow enterprise architecture and roadmap across multiple business areas.
• Partner with senior stakeholders to translate business objectives into scalable future-proof platform solutions.
• Govern integrations data models and standards to ensure platform consistency and resilience.
• Provide strategic guidance to solution and technical architects across major ServiceNow implementations.
• Conduct platform maturity reviews and define improvement initiatives.
• Champion new capabilities within Now Assist AI and Automation Engine to enhance value delivery.

Requirements

• Proven experience in ServiceNow architecture across multiple modules (ITSM ITOM HRSD CSM or SPM).
• Strong knowledge of enterprise architecture frameworks such as TOGAF or IT4IT.
• Ability to influence at C-suite level and lead discussions around digital transformation strategy.
• Relevant ServiceNow certifications (CIS CMA CTA or equivalent) preferred.
• Excellent communication and leadership skills with a focus on delivering tangible outcomes.
• Arabic Speaking is a must.

Why Join

• Engage in enterprise-scale ServiceNow transformation projects.
• Influence strategic direction across global ServiceNow implementations.
• Join an ambitious and collaborative team focused on excellence and innovation.

If you are ready to operate at the highest level of the ServiceNow ecosystem we would like to hear from you.

Apply today or contact Farrah Wells at Linking Humans for a confidential discussion.

Required Experience

Manager