ServiceNow Technical Account Manager

Trades Workforce Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading ServiceNow Partner in Dubai is seeking an Enterprise Architect to define platform strategy for large-scale transformation programs. This role requires a strategic thinker with proven experience in ServiceNow architecture and the ability to influence at the C-suite level. The ideal candidate will have strong communication and leadership skills, as well as relevant ServiceNow certifications. Join an ambitious team focused on delivering measurable business value through innovation.

Qualifications

• Proven experience in ServiceNow architecture across multiple modules.
• Ability to influence and lead discussions at C-suite level.
• Relevant ServiceNow certifications are preferred.

Responsibilities

• Design and maintain the ServiceNow enterprise architecture.
• Partner with stakeholders to create scalable platform solutions.
• Govern integrations and standards for platform consistency.
• Provide strategic guidance across major ServiceNow implementations.
• Conduct platform maturity reviews.

Skills

ServiceNow architecture experience

Enterprise architecture frameworks (TOGAF, IT4IT)

C-suite influence

Excellent communication skills

Leadership skills

Arabic Speaking

Job description

Are you a strategic thinker who can see the bigger picture of how ServiceNow transforms an enterprise?

We’re working with a leading ServiceNow Partner seeking an Enterprise Architect to define platform strategy, lead large-scale transformation programmes, and ensure ServiceNow delivers measurable business value.

The Role

As the ServiceNow Enterprise Architect, you will act as the bridge between business vision and technical execution. You will own the enterprise-wide ServiceNow roadmap, define architectural standards, and drive alignment across global teams.

Key Responsibilities

• Design and maintain the ServiceNow enterprise architecture and roadmap across multiple business areas.

• Partner with senior stakeholders to translate business objectives into scalable, future-proof platform solutions.

• Govern integrations, data models, and standards to ensure platform consistency and resilience.

• Provide strategic guidance to solution and technical architects across major ServiceNow implementations.

• Conduct platform maturity reviews and define improvement initiatives.

• Champion new capabilities within Now Assist, AI, and Automation Engine to enhance value delivery.

Requirements

• Proven experience in ServiceNow architecture across multiple modules (ITSM, ITOM, HRSD, CSM, or SPM).

• Strong knowledge of enterprise architecture frameworks such as TOGAF or IT4IT.

• Ability to influence at C-suite level and lead discussions around digital transformation strategy.

• Relevant ServiceNow certifications (CIS, CMA, CTA, or equivalent) preferred.

• Excellent communication and leadership skills, with a focus on delivering tangible outcomes.

• Arabic Speaking is a must

Why Join

• Engage in enterprise-scale ServiceNow transformation projects.

• Influence strategic direction across global ServiceNow implementations.

• Join an ambitious and collaborative team focused on excellence and innovation.

If you are ready to operate at the highest level of the ServiceNow ecosystem, we would like to hear from you.

Apply today or contact Farrah Wells at Linking Humans for a confidential discussion.