ServiceNow QA/Tester Lead

SSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company is seeking a ServiceNow QA/Test Lead in the United Arab Emirates. The role involves overseeing testing strategies and execution for ServiceNow implementations, collaborating with stakeholders, and managing defect life cycles. Candidates should have experience in test automation frameworks and a strong understanding of QA best practices. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Experience in developing and implementing test strategies for ServiceNow projects.
• Proficiency in test automation frameworks and tools.
• Ability to conduct defect management and reporting.

Responsibilities

• Lead the testing strategy and execution for ServiceNow implementations.
• Oversee test design, execution, and defect management.
• Facilitate User Acceptance Testing (UAT) with clients.

Skills

Test Strategy & Planning

Automation & Tooling

Collaboration

Defect Management

Governance & Best Practices

Reporting & Metrics

Integration Testing

Non-Functional Testing

Tools

ServiceNow Automated Test Framework

Selenium

Job description

As a ServiceNow QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non‑functional, and integration testing to ensure the platform meets business requirements and quality standards.

Test Strategy & Planning: Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing.

Core Responsibilities

• Test Design, Execution & Defect Management: Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.
• Automation & Tooling: Implement test automation frameworks (e.g., ATF – ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort.
• Collaboration: Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.
• Governance & Best Practices: Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.
• UAT Coordination: Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign‑offs.
• Reporting & Metrics: Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders.

Non‑Functional Testing

• Conduct high‑level security testing to identify vulnerabilities and compliance gaps.
• Validate access controls, authentication, and role‑based permissions.
• Ensure reliability and failover testing in high‑availability environments.

Integration Testing

• Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports.
• Test web services, REST/SOAP integrations, and message queues.
• Ensure seamless data flow, transformation, and synchronization between systems.

Test Automation & Tooling

• Implement and optimize ServiceNow Automated Test Framework (ATF).
• Improve continuous testing practices in DevOps pipelines.

Defect Management & Reporting

• Manage defect lifecycle using ServiceNow Test Management or other tracking tools.
• Perform root‑cause analysis (RCA) and work closely with developers to resolve issues.
• Generate detailed test reports, including test coverage, pass/fail rates, and defect trends.

Governance & Best Practices (continued)

• Define and enforce QA best practices, test automation strategies, and compliance requirements.
• Align testing frameworks with ITIL, Agile, and DevOps methodologies.