Service Technician

Schindler Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A global provider of mobility solutions in Dubai is seeking a service technician to perform maintenance and repairs on elevators and escalators. The ideal candidate should have an ITI or diploma and at least two years of experience in the industry. Responsibilities include providing exceptional customer service, responding to maintenance calls efficiently, and collaborating with a team. Strong communication skills and technical knowledge are essential for success in this role.

Qualifications

• Minimum of two years' service/maintenance experience in the elevator and escalator industry.
• Proven track record in testing and commissioning is advantageous.

Responsibilities

• Perform services, call-backs, and repairs on customers’ equipment.
• Respond to call-backs in a timely manner.
• Work cooperatively with other technicians.
• Keep the customer informed about their equipment.
• Comply with safety policies and requirements.
• Complete all required data inputs honestly.

Skills

Customer service

Communication skills

Education

ITI or diploma holder

Vocational/technical course certificate

Job description

Schindler stands for mobility. Mobility needs experts.
Join our team in Dubai.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

Schindler UAE is the operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the United Arab Emirates, including Bluewaters, Bvlgari Hotel and, the Dubai Mall.

Mobility is the goal

• You perform all services, call-backs and repairs on customers’ equipment in an efficient, effective, and professional manner to provide outstanding customer service, following the security rules.
• You respond to all call-backs that are assigned in a timely manner and are available for call-back coverage.
• You work in a cooperative and sharing manner with other technicians to provide the highest overall customer satisfaction for the branch.
• You keep the customer informed regarding the condition of their equipment, preventive and corrective repairs, and discretionary repairs or modernisations.
• You comply with all safety policies and requirements of Schindler and the customer.
• You complete all required data inputs in a diligent and honest fashion; these include time reporting, parts usage, and call callback reporting.

Mobility needs you

• ITI or diploma holder, or vocational/technical course certificate holder
• Minimum of two years’ service/maintenance experience in the elevator and escalator industry
• Proven track record in testing and commissioning will be an added advantage
• Must have good communication skills – both written and verbal.

Do you want to move the future with us?

For questions please don’t hesitate to ask Megann D Souza, Phone [phone]

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.