Service Sales Engineer

KONE Middle East UAE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service organization in Dubai is seeking a motivated Sales Engineer to develop customer relationships and generate new sales opportunities. The ideal candidate will have a Bachelor's degree, at least 5 years of Service Sales experience, and a strong customer service orientation. Responsibilities include ensuring customer satisfaction and solving complaints. Join a commitment to a collaborative culture that values individual contributions and ethical business practices.

Qualifications

• Minimum 5 years of experience in Service Sales.
• Highly motivated and organized self-starter.
• Strong customer focus with proven sales track record.

Responsibilities

• Proactively hunt for new sales opportunities.
• Develop and maintain customer relationships.
• Document and maintain customer information.

Skills

Customer service orientation

Sales experience

Communication skills

Analytical skills

Education

Bachelor's Degree in relevant field

Job description

Certified as a Top Employer for the UAE Qatar KSA and Oman KONE is dedicated to creating a better world of work and demonstrates this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth and well-being.

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 12 countries and more than 60 regional distributor markets. Service Sales are considered a strategic priority for our Business to complement our growth plans.

We are seeking an energetic and enthusiastic Sales Engineer for our Service business based in our Dubai UAE office. In this role you will lead and develop mutually beneficial relationships between KONE and customers that are strategic or nationally/locally important. You will proactively generate opportunities from outside the current customer base, identify solutions and develop processes that add value to our customers.

This is a unique opportunity to join a team of professionals who strive to drive offering and sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What will you do

• Proactively hunt for new opportunities, develop and create customer relationships
• Ensure customer satisfaction and solve complaints with the rest of the KONE team
• Document and maintain the customer and contact information
• Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets, including proactively generating opportunities from outside the current customer base
• Accountable for finding customer needs and KONE’s solution matching those needs
• Responsible for pricing using the approved tendering tools
• Maintain full information of opportunities, tasks and visits while keeping CRM up to date

Are you the one

• Bachelors Degree in any related field
• Minimum 5 years of experience in Service Sales experience
• Highly motivated goal-oriented diligent organized self-starter with an orientation towards a high level of customer service
• Ability to interpret and analyze customer needs
• Passion for sales with a proven track record and a strong customer focus
• Excellent English communication, presentation and negotiation skills
• UAE experience is a must.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.