Service Expert

Endress+Hauser; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A leading technology company is seeking a Field Service Expert for Analyzers in Dubai. The role involves servicing various customers across the Middle East, performing installation, diagnostics, maintenance, and providing training for Gas Analyzers. Required are a Bachelor's degree in a technical field and field experience, with preferences for safety credentials. The position calls for strong communication skills and the willingness to travel extensively. This role offers a chance to work within a dynamic team while enhancing your technical capabilities.

Qualifications

• Field experience is mandatory for the role.
• Safety credentials are preferred.
• Strong technical aptitude required.

Responsibilities

• Perform installation, commissioning, and maintenance of Gas Analyzers.
• Conduct root cause analysis and resolve technical issues.
• Participate in Factory Acceptance Tests for projects.

Skills

Technical aptitude

Communication skills

Initiative

Assertiveness

Ownership of after-sales aspects

Education

Bachelor’s / Associate Degree in Technical Field or Chemicals

Tools

Microsoft Office

Job description

Endress+Hauser MES-INT is looking for a Field Service Expert for Analyzers to join its team to service the customers across Middle East region. The position will be based out of Dubai, and the service person needs to travel to varied customers (including O&G, power, energy, chemical, mining, F&B, and Water & Waste Water) throughout Middle East region. These services include but not limited to commissioning, diagnostics and repair, maintenance, calibration, training, and assist with troubleshooting.

Key Responsibilities

• Perform installation, commissioning, diagnostics, repair, maintenance, calibration, and troubleshooting of Endress+Hauser (formerly SICK) Gas Analyzers.
• Commission and service Analyzer Shelters, ensuring compliance with design and safety standards.
• Provide technical support and initiate O&M Analyzer Training programs for customers to enhance operational efficiency.
• Handle In‑Situ and Extractive Analyzers (Hot Wet & Cold Dry), including Continuous Emission Monitoring Systems (CEMS).
• Prepare for service visits professionally (tools, documentation, spare parts, SOPs).
• Participate in Factory Acceptance Tests (FATs) for smooth project execution.
• Conduct root cause analysis and resolve complex technical issues on‑site.
• Ensure compliance with safety standards, hazardous area requirements, and explosion protection philosophies.
• Maintain accurate service documentation and reports using internal systems.
• Provide internal service training to develop team competency and share best practices.
• Occasionally travel to seaports for Maritime CEMS services, including overnight work as per vessel schedules.

Qualifications

• Bachelor’s / Associate Degree in Technical Field or Chemicals.
• Experience Microsoft Office.
• Field Experience (Mandatory)
• Safety credentials (Preferred)

Personal attributes

• strong technical aptitude.
• taking initiative and ownership for his topics
• assertiveness
• willingness to travel
• ability to abstract and concretize
• Good communication skills and work ethics.
• Understand and ownership of intrinsic aspects of after sales in terms of responsiveness