Service Design and Transition Specialist

Paymentology; Remote; AED 120,000 - 200,000; Full time

Job summary

A fintech leader in Dubai is seeking an experienced Service Design & Transition Specialist to ensure new services are operationally ready. You will evolve the service transition framework, manage incident detection processes, and collaborate with diverse teams across engineering and operations. The role requires a bachelor’s degree and over 5 years in service-related functions, preferably in fast-paced tech environments. This full-time position allows for remote work and is ideal for individuals looking to make a significant impact globally.

Benefits

Supportive and forward-thinking environment

Diverse global team

Qualifications

• 5+ years of experience in service design, transition, or production operations.
• ITIL certification preferred for service transition and operations principles.
• Hands-on experience coordinating cross-functional stakeholders.

Responsibilities

• Own and evolve the service transition framework, ensuring operational readiness.
• Define and implement operational acceptance criteria for new services.
• Lead incident detection and alerting design.

Skills

Strong expertise in service design transition or production operations

Excellent communication skills

Experience with service management tooling

Education

Bachelor's degree in related field

Tools

Jira Service Management

ServiceNow

Datadog

Job description

At Paymentology we re redefining what s possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa cards at scale across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.

We re looking for a Service Design & Transition Specialist to ensure that every new or changed service is introduced into production with full operational readiness. Acting as the bridge between build and run you will own the frameworks governance and execution that drive successful service transitions from planning through early life support aligning Engineering Product Operations and Client Delivery to enable scalable reliable and supportable services. If you re experienced in service design transition and production operations in fast-paced fintech or SaaS environments this is your opportunity to make a global impact.

What you get to do

• Own and evolve the service transition framework including readiness gates and go-live processes
• Define and implement operational acceptance criteria across monitoring support models SLAs and escalation paths
• Lead event management design for new services acting as product owner for alerting and incident detection capabilities
• Govern early life support and hypercare phases tracking service performance metrics post-go-live such as MTTA and alert quality
• Maintain service catalogues support boundaries and high-quality documentation throughout transitions
• Coordinate stakeholder readiness sessions to align responsibilities across Engineering SRE Product Support and Client Operations
• Conduct post-transition reviews and embed lessons learned into continuous improvement of service delivery

What you can look forward to

At Paymentology it s not just about building great payment technology it s about building a company where people feel they belong and their work matters. You ll be part of a diverse global team that s genuinely committed to making a positive impact through what we do. Whether you re working across time zones or getting involved in initiatives that support local communities you ll find real purpose in your work and the freedom to grow in a supportive forward-thinking environment.

Travel

< 10%

Requirements

What it takes to succeed

• Strong expertise in service design transition or production operations within high-velocity tech or fintech environments
• Deep understanding of ITIL service transition and operations principles with ITIL certification preferred
• Hands-on experience with service management tooling such as Jira Service Management or ServiceNow and observability platforms such as Datadog
• Proven ability to design and implement alerting and incident detection with a focus on MTTA reduction and alert quality improvements
• Excellent communication skills with the ability to produce structured documentation reviews and stakeholder updates
• Familiarity with regulated environments such as fintech or SaaS is advantageous

Education & Experience

• Bachelor s degree in a related field preferred (e.g. Computer Science IT Engineering Business)
• Minimum 5 years of experience in service design service transition or production operations
• Hands-on experience coordinating cross-functional stakeholders through service readiness and early life support phases

Remote Work

Yes

Employment Type

Full time