Service Delivery Manager

Expereo; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading service delivery firm in Dubai is looking for a Service Delivery Manager to oversee the delivery of networking projects and ensure compliance with service level agreements. The ideal candidate will possess a degree in telecommunications and project management certification, coupled with excellent communication and interpersonal skills. The role requires effective management of customer relations and team communications to achieve project milestones in a dynamic environment.

Qualifications

• Degree in telecommunications or related field preferred.
• Project Management Certification (e.g. PMI PMP or PRINCE2) is a plus.
• Previous involvement in network deployment projects is preferred.

Responsibilities

• Ensure delivery of services to agreed service description and SLAs.
• Responsible for end-to-end service delivery of networking projects.
• Effective communication with stakeholders throughout the project.
• Manage interface between internal resources and the customer.

Skills

Excellent communication skills

Relationship building

Interpersonal skills

Understanding of SLAs

Project management

Education

Degree in telecommunications

Project Management Certification (e.g. PMI PMP or PRINCE2)

Tools

Telecom knowledge (WAN, LAN)

Job description

The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

Here are how your day-to-day responsibilities of the role will look like, but are not limited to:

THE RESPONSIBILITIES

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
• Responsible for end-to-end service delivery of networking projects for global customers.
• An effective communicator with excellent relationship building & interpersonal skills
• Meet the end-to-end Project timelines by ensuring the on-time delivery
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
• Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring priority is respected during RFC delivery phase
• Management of the delivery plan at the project level & planning until the last site delivery
• Manage the interface between internal resources and the customer.
• Degree in telecommunications, preferred
• Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
• Previous involvement in network deployment projects preferred.
• Technical knowledge is preferred in telecom like WAN, LAN.
• Excellent communication skills